Unit of competency
Modification History
Release 1. Supersedes and is equivalent to MSS403033A Map an operational process
Application
This unit of competency covers the skills and knowledge required to identify and visually document the sequence and interactions of related steps, activities or tasks that make up an individual operational process, from beginning to end.
For the purposes of this unit, an operational process is a group of structured and identifiable activities that contribute to delivering a specified and measurable result, such as a product, deliverable or service.
The process mapping may be done for a number of purposes, including identifying the scope and purpose of a process, identifying opportunities for improvement using other competitive systems and practices techniques, or increasing the knowledge and engagement of others with the process. The specific aspects to focus on in the mapping should align to the goal or reason for the mapping.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Competitive systems and practices
Unit Sector
Not applicable
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Define the scope of the process map |
1.1 |
Identify the purpose for the process mapping. |
1.2 |
Define the boundaries of the process to be mapped. |
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1.3 |
Identify process stakeholders to participate in the mapping. |
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1.4 |
Identify the aspects to be mapped. |
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1.5 |
Select an appropriate process mapping technique. |
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1.6 |
Identify sources of information to populate and validate the process map. |
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2 |
Map the process |
2.1 |
Liaise with process stakeholders to identify steps in the process. |
2.2 |
Rank information gained about process steps into critical, important and optional steps. |
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2.3 |
Document the agreed process steps using the selected process mapping technique. |
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2.4 |
Document the aspects being mapped using the selected process mapping technique, and show how they relate to the steps. |
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2.5 |
Validate steps and techniques with appropriate internal or external sources of information. |
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3 |
Apply the map |
3.1 |
Analyse the process map to ensure that it is fit for its intended purpose. |
3.2 |
Identify any further changes needed to the process map as a result of the analysis. |
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3.3 |
Validate changes and finalise process map. |
Foundation Skills
This section describes those required skills (language, literacy and numeracy) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Competitive systems and practices include one or more of: |
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Appropriate process mapping techniques produce hard or soft copy visual representation and include one or more of: |
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Aspects to focus on include one or more of: |
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Process stakeholders include one or more of: |
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Unit Mapping Information
Release 1. Supersedes and is equivalent to MSS403033A Map an operational process
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5b04f318-804f-4dc0-9463-c3fb9a3fe998