Unit of competency
Modification History
Release 1. Supersedes and is equivalent to MSS403010A Facilitate change in an organisation implementing competitive systems and practices
Application
This unit of competency covers the skills and knowledge required by individuals responsible for facilitating change processes in an organisation implementing competitive operational practices.
This unit applies to individuals who facilitate the change process resulting from implementing one or more competitive systems or practices. This implementation may also be associated with other changes, such as the introduction of new products, processes or equipment. The unit will usually apply to individuals whose responsibility is at the team, area or section level rather than the whole organisation. The responsibility may be formally designated or be informal, as in mentoring and assisting fellow employees.
This unit assumes that consultation and agreement on the implementation of the competitive systems and practices and other associated changes has already occurred and the nature and extent of the change has been agreed.
This unit does not cover the negotiation of change in a formal industrial relations sense but does cover the skills needed to identify real or potential change implementation issues, including those that may need to be referred to formal consultation and/or dispute settlement procedures.
This unit has a strong emphasis on planning, encouraging and facilitating in a changing environment within the organisation, including using appropriate communication, teamwork, problem solving, initiative and self-management.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Competitive systems and practices
Unit Sector
Not applicable
Elements and Performance Criteria
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
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1 |
Define nature and impact of change for designated area and processes |
1.1 |
Identify the organisation’s aims and objectives for the competitive systems and practices techniques related to the change process. |
1.2 |
Identify opportunities for implementation of change within work area. |
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1.3 |
Determine impacts of change for work area, including potential benefits and impacts on own work and work of fellow employees. |
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2 |
Identify key performance indicators (KPIs) |
2.1 |
Liaise, where required, with managers, engineers and other staff responsible for designing and/or implementing change. |
2.2 |
Identify KPIs for own work responsibility and that of the work area. |
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2.3 |
Communicate KPIs to fellow employees. |
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2.4 |
Check that data collection and processing are appropriate for KPIs. |
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2.5 |
Raise and resolve issues related to KPIs with relevant personnel. |
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3 |
Liaise with key stakeholders |
3.1 |
Identify key stakeholders impacted by the change. |
3.2 |
Communicate with key stakeholders within scope of authority. |
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3.3 |
Identify and address issues and concerns of each stakeholder if within scope of authority. |
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3.4 |
Develop and/or locate information required to address key concerns. |
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3.5 |
Refer issues and concerns outside of scope of authority to appropriate personnel. |
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4 |
Develop a strategy to help implement change |
4.1 |
Identify or develop a work plan for implementing change. |
4.2 |
Make information required to support change available to team members. |
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4.3 |
Communicate/circulate draft work plan to other employees in work area, supervisors, technical experts and other appropriate personnel for comment. |
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4.4 |
Assess suggested changes and incorporate into work plan, where appropriate. |
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5 |
Implement change |
5.1 |
Obtain authorisation to commence change implementation in accordance with organisation procedures. |
5.2 |
Implement change in accordance with work plan and organisational work health and safety (WHS) and consultation procedures. |
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6 |
Monitor implementation of change |
6.1 |
Maintain open communication channels with all stakeholders during implementation. |
6.2 |
Monitor KPIs during implementation. |
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6.3 |
Encourage and facilitate improvement suggestions of team members. |
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6.4 |
Identify areas requiring improvement in change implementation. |
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6.5 |
Make improvements to implementation according to organisation procedures. |
Foundation Skills
This section describes those required skills (language, literacy and numeracy) that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Competitive systems and practices include one or more of: |
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Work plan for change includes one or more of: |
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Issues and concerns include one or more of: |
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Gathering and monitoring performance data includes one or more of: |
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Unit Mapping Information
Release 1. Supersedes and is equivalent to MSS403010A Facilitate change in an organisation implementing competitive systems and practices
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=5b04f318-804f-4dc0-9463-c3fb9a3fe998