Modification History
New unit
Unit Descriptor
This unit of competency covers the skills and knowledge required by individuals who are responsible for facilitating or leading the implementation of competitive systems and practices in an office or administration environment.
Application of the Unit
This unit applies where a decision has already been made to improve the efficiency of an office or administrative system through the use of competitive systems and practices. The unit applies after a business case has been approved.
The unit is relevant for individuals who require the skills and knowledge to consider the implications of competitive operations beyond their own job in an office. Examples include individuals who have formal or informal responsibility for the work of others, such as team leaders; senior administrative staff who must mentor others; individuals participating in a competitive systems and practices implementation team; and technical and administrative specialists who must integrate the application of their technical skills with the implementation of competitive systems and practices in the office and the organisation as a whole.
The unit includes checking that there is commitment to the implementation of competitive systems and practices and sufficient basic skills and knowledge held by employees in the office to allow implementation of competitive systems and practices.
This unit does not supply the detailed skills and knowledge in individual competitive systems and practices techniques but rather provides the overview skills across competitive systems and practices and techniques needed to lead an office implementation. In-depth skills and knowledge may be gained by completing other more specialist units.
This unit does not cover lean six sigma and proactive maintenance which may be required for particular organisations and offices. Specialist units of competency in these techniques are available.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
1 |
Establish scope of office processes to use be included in competitive systems integration |
1.1 |
Identify office process links to other departments and external organisations |
1.2 |
Establish deliverables expected by internal and external customers, including regulators, if any |
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1.3 |
Identify existing processes completely internal to the office |
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1.4 |
Confirm management support and identify any imposed exclusions or limits to the office competitive systems and practices implementation process |
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1.5 |
Identify any required budget and reporting processes |
2 |
Facilitate engagement by office or administration work group with competitive systems and practices |
2.1 |
Determine extent of capacity and commitment to efficiency improvement |
2.2 |
Explain competitive systems and practices concepts |
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2.3 |
Gain commitment to competitive systems implementation |
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2.4 |
Agree with other employees on visual indicators to be used and their location |
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2.5 |
Determine skill base of office or administration employees in competitive systems and practices and techniques and arrange for any required training |
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2.6 |
Encourage or develop communications between employees and specialists outside the team |
3 |
Facilitate initial implementation of competitive system and practices |
3.1 |
Guide others in the process of selecting appropriate competitive practices |
3.2 |
Collectively examine known customer requirements |
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3.3 |
Identify process stages |
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3.4 |
Establish triggers and indicators for customer pull in the office |
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3.5 |
Participate in and guide setting of initial key performance indicators (KPIs) |
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3.6 |
Encourage and lead implementation of competitive system and selected practices |
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3.7 |
Identify waste using implemented competitive systems and practices |
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3.8 |
Set up and guide processes for classifying and reducing waste |
4 |
Facilitate continuous improvement and detailed implementation of competitive systems and practices |
4.1 |
Review initial implementation of competitive systems and practices with office employees |
4.2 |
Identify barriers to improvement from initial implementation |
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4.3 |
Gain commitment to continuous improvement (kaizen) |
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4.4 |
Apply appropriate tools to remove barriers to improvement and to establish continuous improvement |
Required Skills and Knowledge
This section describes the skills and knowledge required for this unit. |
Required skills |
Required skills include:
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Required knowledge |
Required knowledge includes:
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Evidence Guide
The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Critical aspects for assessment and evidence required to demonstrate competency in this unit |
A person who demonstrates competency in this unit must be able to provide evidence of the ability to:
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Context of and specific resources for assessment |
Assessment of performance must be undertaken in a workplace using or implementing one or more competitive systems and practices. Access may be required to:
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Method of assessment |
A holistic approach should be taken to the assessment. Competence in this unit may be assessed by using a combination of the following to generate evidence:
In all cases it is expected that practical assessment will be combined with targeted questioning to assess underpinning knowledge. Where applicable, reasonable adjustment must be made to work environments and training situations to accommodate ethnicity, age, gender, demographics and disability. |
Guidance information for assessment |
Assessment processes and techniques must be culturally appropriate and appropriate to the oracy, language and literacy capacity of the candidate and the work being performed. |
Range Statement
The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Competitive systems and practices |
Competitive systems and practices may include, but are not limited to:
Competitive systems and practices should be interpreted so as to take into account:
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Office |
An office may include:
Office may also be applied to functions relevant to office responsibilities that are undertaken outside the physical office location, such as:
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Lead implementation |
Leading implementation includes either:
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Imposed exclusions |
Imposed exclusions are wastes (muda) that are required but do not add value. They should be formally identified as muda in the competitive systems implementation. Examples include:
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Waste |
Waste (also known as muda in the Toyota Production System and its derivatives) includes:
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KPIs |
KPIs may include metrics, such as:
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Unit Sector(s)
Unit sector |
Competitive systems and practices |
Custom Content Section
Not applicable.