Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Assess own work 

1.1

Continuously check completed work against workplace standards relevant to the operation being undertaken.

1.2

Demonstrate an understanding of how the work activities and completed work relate to the next production process or processes and to the final products or services concerned.

1.3

Identify and isolate faulty components, products or processes.

1.4

Record and/or report faults and any identified causes to the supervisor concerned, where required, in accordance with workplace procedures.

2

Assess quality of received components, parts or materials 

2.1

Continuously measure/check received components, parts, materials, information, service or final products against workplace standards and specifications for conformance.

2.2

Demonstrate an understanding of how the received components, parts or materials, information or service relate to the current operation and how they contribute to the final quality of the product or service.

2.3

Identify and isolate faulty components, parts, materials or information that relate to the operator's work.

2.4

Record and/or report faults and any identified causes in accordance with workplace procedures.

2.5

Identify causes of any identified faults and take corrective action as specified in workplace procedures.

3

Investigate causes of quality deviations 

3.1

Record information on quality and other indicators of process performance.

3.2

Investigate and report causes of deviations from specified quality standards for components.

3.3

Recommend suitable preventative action based on workplace quality standards and the identified causes of deviations from specified quality standards of materials.

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Competitive systems and practices include one or more of: 

• lean operations
• agile operations
• preventative and predictive maintenance approaches
• statistical process control systems, including six sigma and three sigma
• Just in Time (JIT), kanban and other pull-related operations control systems
• supply, value, and demand chain monitoring and analysis
• 5S
• continuous improvement (kaizen)
• breakthrough improvement (kaizen blitz)
• cause/effect diagrams
• overall equipment effectiveness (OEE)
• takt time
• process mapping
• problem solving
• run charts
• standard procedures
• current reality tree.

Quality parameters include one or more of: 

• finish
• size
• durability
• product or process variations
• materials
• alignment
• colour
• damage and imperfections
• time
• is complete/contains all required information/data
• complies to template
• uses the correct styles and formats.

Quality checks include one or more of: 

• visual inspection
• physical measurements
• chemical tests
• checks against patterns, templates, styles, formats and guides
• processing time.

Materials include one or more of: 

• physical raw materials
• orders, forms and other documentation
• services required for undertaking an operation (e.g. power, water, compressed air and fuel).

Procedures (written, verbal, visual, computer based, etc) include one or more of: 

• work instructions
• standard operating procedures (SOPs)
• safe work method statements
• formulas/recipes
• batch sheets
• temporary instructions
• any similar instructions provided for the smooth running of the plant.

Indicators of production performance include one or more of: 

• number of items/production rate
• delays and causes of delays (where known)
• other information as specified in the procedures.

Data entry/recording includes one or more of: 

• keyboard
• written (including ticks or signs)
• verbal.

Sources of information/ documents include one or more of: 

• quality and Australian Standards and procedures
• work instructions, patterns, designs and recipes
• organisation work procedures
• manufacturer instructions for materials and equipment
• organisational or external personnel
• customer requirements.

Investigate and report requires following set procedures which include one or more of: 

• verbal instructions
• documented procedures
• other quality procedures as implemented within an organisation or work environment.

Workplace context includes one or more of: 

• work organisation procedures and practices relating to the manufacture and quality outcomes for products
• conditions of service, legislation and industrial agreements, including:

• workplace agreements and awards
• federal or state/territory legislation
• standard work practice.

Reporting/communication includes one or more of: 

• verbal and written communication in accordance with organisational policies and procedures
• oral, written or visual communication, including simple data.

Being responsible for the maintenance of own work quality includes one or more of 

• contributing to the quality improvement of team or section output, where necessary, in accordance with workplace procedures
• following safety, environmental, housekeeping and quality procedures as specified by materials/machine/equipment manufacturers, regulatory authorities and the organisation.

Applicable regulations and legislation include one or more of 

• work health and safety (WHS) legislation relevant to workplace activities
• workers compensation legislation.