Unit of competency details

MSMSUP383 - Facilitate a team (Release 1)


Usage recommendation:
Supersedes and is equivalent to MSAPMSUP383A - Facilitate a teamSupersedes and is equivalent to MSAPMSUP383A Facilitate a team 14/Dec/2015

Release Status:
ReleaseRelease date
1 1 (this release) 15/Dec/2015

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
PMA30116 - Certificate III in Process Plant OperationsCertificate III in Process Plant OperationsSuperseded
MSM41015 - Certificate IV in Recreational VehiclesCertificate IV in Recreational VehiclesSuperseded1-8 
MSM40116 - Certificate IV in Process ManufacturingCertificate IV in Process ManufacturingCurrent1-7 
PMB50121 - Diploma of Polymer TechnologyDiploma of Polymer TechnologyCurrent
PMA30120 - Certificate III in Process Plant OperationsCertificate III in Process Plant OperationsCurrent1-3 
MSM30116 - Certificate III in Process ManufacturingCertificate III in Process ManufacturingCurrent1-8 
PMA40116 - Certificate IV in Process Plant TechnologyCertificate IV in Process Plant TechnologyCurrent1-5 
MSM41115 - Certificate IV in Recreational Vehicle and Accessories RetailingCertificate IV in Recreational Vehicle and Accessories RetailingSuperseded1-8 
PMB30116 - Certificate III in Polymer ProcessingCertificate III in Polymer ProcessingSuperseded
PMB50116 - Diploma of Polymer TechnologyDiploma of Polymer TechnologySuperseded
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 29/Apr/2016 
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Unit of competency

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP383A Facilitate a team


This unit of competency covers the skills and knowledge required to facilitate team communications and performance to achieve its goals.

This unit of competency applies to team leaders or similar roles within a team structure who are required to facilitate processes to identify team goals and timelines, plan and organise activities, support performance and resolve conflicts.

This unit of competency requires the use of a range of well-developed skills requiring some discretion and judgement to recognise and resolve a range of problems.

This unit of competency applies to all work environments and sectors within the industry.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit


Competency Field


Unit Sector

Elements and Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element


Identify tasks to achieve team goals 


Identify and agree on team goals with team members input


Identify tasks required to achieve team goals


Identify team and individual safety responsibilities


Allocate responsibilities of individuals within the team


Ensure designated team goals are met by identifying strategies and timelines required to complete each task


Organise allocation of tasks 


Estimate time and resources needed to complete tasks


Identify competencies of individual team member and allocate/negotiate individual responsibilities


Agree timelines for completion of each task


Identify resources and support necessary for completion of job


Monitor completion of allocated tasks 


Measure team performance against its goals


Monitor individual compliance with procedures and take action as required


Check at regular intervals, and apply judgement to determine whether agreed timelines for completion of tasks will be met


Negotiate alternative strategies, within delegated discretion, to achieve allocated tasks when designated timelines are not being met


Provide support to colleagues to ensure completion of allocated tasks


Resolve team problems 


Identify problem situations for team


Identify causes of problem


Implement problem resolution procedures relevant to the problem and to established practices


Seek assistance as required to ensure problem resolution

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework 

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

  • legislative requirements, including work health and safety (WHS)
  • industry codes of practice and guidelines
  • environmental regulations and guidelines
  • Australian and other standards
  • licence and certification requirements


All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

  • emergency procedures
  • work instructions
  • standard operating procedures (SOPs)
  • safe work method statements (SWMS)
  • formulas/recipes
  • batch sheets
  • temporary instructions
  • any similar instructions provided for the smooth running of the plant

Identifying team goals 

Team goals will be identified from workplace documentation, including one or more of the following:

  • procedures
  • material safety data sheets (MSDS)
  • job cards
  • maintenance logs
  • plant drawings
  • daily nominations
  • tool box meeting
  • sales/marketing request
  • memos, faxes and emails identifying output or other goals


Problems include one or more of the following:

  • conflict between the team members
  • conflict between different team goals
  • current process capacity/capability will not allow achievement of goals
  • conflict between work teams and/or the achievement of their goals
  • availability of resources (people, time, plant/equipment, finances and materials)

Unit Mapping Information

Release 1. Supersedes and is equivalent to MSAPMSUP383A Facilitate a team


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027


Assessment requirements

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP383A Facilitate a team

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

  • read and interpret workplace documentation to identify team goals
  • use interpersonal skills to:
  • build rapport, trust and respect with individuals who have diverse work styles, aspirations, cultures and perspectives
  • facilitate team agreement on team and individual goals, timelines and allocation of tasks
  • encourage and support team members to work towards the achievement of goals
  • assist individual to make decisions about achieving goals
  • facilitate processes to support team performance, including:
  • planning of team’s activities
  • monitoring progress towards goals
  • taking corrective action
  • identify and take appropriate action on problems and potential problems.

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

  • types of interpersonal skills and application to team performance, including:
  • building rapport, trust and respect
  • verbal and non-verbal communication
  • questioning, listening and reflecting
  • giving and accepting feedback
  • establishing a safe environment for open communications
  • impact of individual tasks on the completion of team objectives
  • conflict resolution techniques
  • capacity/capability of the equipment/process
  • relevant equipment and operational processes
  • targets and measures for production output and quality.

Assessment Conditions

  • The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.
  • The collection of performance evidence:
  • should occur over a range of situations which include typical disruptions to normal, smooth operations
  • will typically include a supervisor/third-party report focussing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency
  • must include the appropriate demonstration of team facilitation using workplace situations, procedures and practices
  • may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.
  • Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
  • Assessment in a simulated environment should use evidence collected from one or more of:
  • walk-throughs
  • demonstration of skills
  • industry based case studies/scenarios
  • ‘what ifs’.
  • Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
  • Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
  • Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
  • The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.
  • Foundation skills are integral to competent performance of the unit and should not be assessed separately.
  • As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027