Unit of competency
Modification History
Release 1. Supersedes and is equivalent to MSAPMSUP291A Participate in continuous improvement
Application
This unit of competency covers the skills and knowledge required to identify areas of improvement and work with colleagues to implement the changes.
It applies to operators who are required to contribute to continuous improvement of work processes by applying knowledge of customers and suppliers to identify improvements and to select and implement improvements.
This unit of competency applies to an individual working as part of a team/work group.
This unit of competency applies to all work environments and sectors within the industry.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Support
Unit Sector
Elements and Performance Criteria
Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element |
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1 |
Identify customers and suppliers |
1.1 |
Identify internal and external customers and suppliers |
1.2 |
Identify requirements of individual customers |
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1.3 |
Identify own role in meeting customer requirements |
2 |
Identify areas for improvement |
2.1 |
Identify issues affecting output and quality |
2.2 |
Identify instances of variation |
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2.3 |
Follow procedures for reporting and managing variations |
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2.4 |
Record non-conformance in accordance with company requirements |
3 |
Identify strategies for improvement |
3.1 |
Identify areas for improvement |
3.2 |
Use information on variation to develop improvement suggestions |
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3.3 |
Use relevant quality tools and techniques for identifying causes of variation and areas for improvement |
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3.4 |
Suggest options for improvement |
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3.5 |
Discuss a proposed improvement with others in a team |
4 |
Participate in a team to implement an improvement proposal |
4.1 |
Implement changes in system and procedures |
4.2 |
Monitor performance improvements |
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4.3 |
Evaluate results of improvements with others in a team |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Procedures |
All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:
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Opportunities for improvement |
Opportunities for improvement include one or more of the following:
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Quality tools and techniques |
Quality tools and techniques include one or more of the following:
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Unit Mapping Information
Release 1. Supersedes and is equivalent to MSAPMSUP291A Participate in continuous improvement
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027