Unit of competency
Modification History
Release 1. Supersedes and is equivalent to MSAPMSUP210A Process and record information
Application
This unit of competency covers the skills and knowledge required to process information and respond to the information requirements of own job, including the completion of workplace documents, and clearly and concisely providing relevant information to others.
This unit of competency applies to personnel who are required to identify routine information requirements, access and process information, provide workplace and technical information within their area of expertise and complete workplace documentation. Information will be conveyed orally and in writing.
This unit of competency applies to all work environments and sectors within the industry.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Pre-requisite Unit
Nil
Competency Field
Support
Unit Sector
Elements and Performance Criteria
Elements describe the essential outcomes |
Performance criteria describe the performance needed to demonstrate achievement of the element |
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1 |
Access information |
1.1 |
Identify the need for information |
1.2 |
Request appropriate information |
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1.3 |
Access information in accordance with procedures |
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1.4 |
Comply with security procedures in accessing appropriate information |
2 |
Provide appropriate information |
2.1 |
Deal with enquiries promptly and courteously |
2.2 |
Establish details of enquiry by questioning and summarising |
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2.3 |
Provide appropriate information relevant to enquirer's request |
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2.4 |
Organise information clearly, concisely and logically |
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2.5 |
Provide information in a form that is readily understood by others |
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2.6 |
Provide information in a timely manner |
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2.7 |
Redirect enquiries to relevant personnel for resolution where outside the operator's area of responsibility |
3 |
Give and follow routine instructions |
3.1 |
Give accurate, clear and concise instructions that are appropriate for the receiver |
3.2 |
Ensure that interaction with others is efficient, effective, responsive, courteous and supportive |
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3.3 |
Confirm that instructions are understood |
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3.4 |
Follow prescribed and routine work-related sequences |
4 |
Provide reports |
4.1 |
Complete all workplace documentation and reports clearly and accurately in accordance with procedures |
4.2 |
Report all relevant information clearly and concisely |
Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance.
Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.
Range of Conditions
This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. |
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Procedures |
All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:
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Equipment |
Equipment includes one or more of the following:
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Sources of information |
Sources of verbal information include one or more of the following:
Sources of written material include one or more of the following:
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Workplace documentation |
Workplace documentation includes one or more of the following:
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Reports |
Reports include one or more of the following:
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Unit Mapping Information
Release 1. Supersedes and is equivalent to MSAPMSUP210A Process and record information
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027