Unit of competency details

MSMSUP100 - Apply workplace context to own job (Release 1)


Usage recommendation:
Supersedes and is equivalent to MSAPMSUP100A - Apply workplace proceduresSupersedes and is equivalent to MSAPMSUP100A Apply workplace procedures 14/Dec/2015

Release Status:
ReleaseRelease date
1 1 (this release) 15/Dec/2015

Training packages that include this unit

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnUsage RecommendationRelease
MSM31215 - Certificate III in Recreational Vehicle and Accessories RetailingCertificate III in Recreational Vehicle and Accessories RetailingDeleted1-5 
PMB30121 - Certificate III in Polymer ProcessingCertificate III in Polymer ProcessingCurrent
PMC20116 - Certificate II in Manufactured Mineral ProductsCertificate II in Manufactured Mineral ProductsDeleted
PMA30116 - Certificate III in Process Plant OperationsCertificate III in Process Plant OperationsSuperseded
RII21222 - Certificate II in Autonomous Workplace OperationsCertificate II in Autonomous Workplace OperationsCurrent
MSM30216 - Certificate III in Surface Preparation and Coating ApplicationCertificate III in Surface Preparation and Coating ApplicationCurrent1-4 
PMB20121 - Certificate II in Polymer ProcessingCertificate II in Polymer ProcessingCurrent1-2 
MSM41015 - Certificate IV in Recreational VehiclesCertificate IV in Recreational VehiclesSuperseded1-8 
MSM10116 - Certificate I in Process ManufacturingCertificate I in Process ManufacturingCurrent1-3 
PMC40116 - Certificate IV in Manufactured Mineral ProductsCertificate IV in Manufactured Mineral ProductsDeleted
Items per page 10 | 20 | 50 | 100
Displaying items 1 - 10 of 26


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 120505 Work Practices Programmes 29/Apr/2016 
The content being displayed has been produced by a third party, while all attempts have been made to make this content as accessible as possible it cannot be guaranteed. If you are encountering issues following the content on this page please consider downloading the content in its original form

Unit of competency

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP100A Apply workplace procedures


This unit of competency covers the skills and knowledge required to complete own work activities.

This unit of competency applies to personnel who are required to have a working knowledge of the organisation and its processes, products, customers and competitors and to work effectively within organisation procedures.

This is a general competency that is performed by all personnel.

It applies to an individual working alone or as part of a team/work group and working in liaison with other team members and supervisors.

This unit of competency applies to all areas of operation.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Pre-requisite Unit


Competency Field


Unit Sector

Elements and Performance Criteria

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element


Identify industry sector 


Identify the industry sector


Recognise the major competitors in the industry and their products


State the major external issues facing the industry


Identify products and customers 


Name company products


State needs of external customers in line with organisation priorities


State needs of internal customers


Identify own role in meeting customer requirements


Recognise plant structure and processes 


Identify key production sites/areas


State own role in organisational structure


Describe the production process relevant to own work area and relationship with other parts of the production process


Identify own workplace responsibilities 


Identify company objectives


Identify organisational policies and guidelines in relation to job role


State key responsibilities, including work health and safety (WHS) of own section/team


Identify task requirements within work role


Describe own role in achieving section/team, plant and company objectives


Follow workplace procedures 


Identify existing procedures relevant to job role


Follow procedures in undertaking tasks


Seek advice from relevant personnel in clarifying procedures when appropriate


Recognise quality requirements 


Identify instances of variation in quality from specifications or procedures


Identify basic quality concepts to work activities


Follow organisation procedures for reporting and managing variations


Report problems with materials/product quality to appropriate person


Follow organisation procedures for identifying and suggesting improvements to improve product quality


Work within the organisation quality system


Plan and follow a personal daily routine 


Plan own daily routine to take into account rosters, industrial agreements and workplace procedures


Seek clarification of requirements of tasks when appropriate


Agree achievable time and other performance measures


Complete tasks and identify and report variations to plan

Foundation Skills

This section describes those language, literacy, numeracy and employment skills that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Range of Conditions

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Regulatory framework 

The latest version of all legislation, regulations, industry codes of practice and Australian/international standards, or the version specified by the local regulatory authority, must be used, and include one or more of the following:

·  legislative requirements, including work health and safety (WHS)

·  industry codes of practice and guidelines

·  environmental regulations and guidelines

·  Australian and other standards

  • licence and certification requirements


All operations must be performed in accordance with relevant procedures.

Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following:

  • emergency procedures
  • work instructions
  • standard operating procedures (SOPs)
  • safe work method statements (SWMS)
  • formulas/recipes
  • batch sheets
  • temporary instructions
  • any similar instructions provided for the smooth running of the plant

Routine problems 

Routine problems must be reported and corrective action taken according to relevant procedures.

Routine problems include one or more of the following:

  • changes to the normal situation
  • changes to the daily routine
  • quality variations
  • changes to the process inputs
  • changes in the process

Corrective actions 

Corrective actions include one or more of the following:

  • reporting to an appropriate person
  • taking action specified in procedures

Appropriate personnel 

Appropriate personnel include one or more of the following:

  • supervisor
  • more senior operator
  • other designated personnel

Unit Mapping Information

Release 1. Supersedes and is equivalent to MSAPMSUP100A Apply workplace procedures


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027


Assessment requirements

Modification History

Release 1. Supersedes and is equivalent to MSAPMSUP100A Apply workplace procedures

Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and include the ability to:

  • use information contained in:
  • standard operating procedures (SOPs)
  • safety, hazard and incident procedures
  • maintenance logs
  • identify processes relevant to work role
  • identify work requirements and follow work instructions
  • identify own and team/section role in meeting company objectives, including safety objectives and customer requirements
  • identify the organisation’s internal and external customers
  • request advice and seek clarification in relation to job/work environment
  • identify and apply quality standards
  • recognise and report variations in quality and/or non-conformances
  • identify routine problems and take corrective actions as required
  • complete workplace forms and records

Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

  • organisation procedures, including:
  • safety, emergency and hazard control
  • relevant SOPs
  • the context in which the organisation operates, including:
  • the sector
  • major competitors
  • major external issues
  • organisation goals, objectives and targets
  • the impact of organisation procedures in own work, including:
  • equal employment opportunity (EEO) policies and procedures
  • ethical standards
  • work health and safety (WHS) policies, procedures and programs
  • quality and continuous improvement processes and standards.

Assessment Conditions

  • The unit should be assessed holistically and the judgement of competence based on a holistic assessment of the evidence.
  • The collection of performance evidence:
  • should occur over a range of situations which include typical disruptions to normal, smooth operations
  • will typically include a supervisor/third-party report focusing on consistent performance and problem recognition and solving. A supervisor/third-party report must be prepared by someone who has a direct, relevant, current relationship with the person being assessed and who is in a position to form a judgement on workplace performance relevant to the unit of competency
  • may use industry-based simulation for all or part of the unit particularly where safety, lack of opportunity or significant cost is an issue.
  • Assessment should occur in operational workplace situations. Where this is not possible, or where personal safety or environmental damage are limiting factors, assessment must occur in a sufficiently rigorous simulated environment reflecting realistic operational workplace conditions. This must cover all aspects of workplace performance, including environment, task skills, task management skills, contingency management skills and job role environment skills.
  • Assessment in a simulated environment should use evidence collected from one or more of:
  • walk-throughs
  • pilot plant operation
  • demonstration of skills
  • industry based case studies/scenarios
  • ‘what ifs’.
  • Knowledge evidence may be collected concurrently with performance evidence (provided a record is kept) or through an independent process, such as workbooks, written assessments or interviews (provided a record is kept).
  • Assessment processes and techniques must be appropriate to the language, literacy and numeracy requirements of the work being performed and the needs of the candidate.
  • Conditions for assessment must include access to all tools, equipment, materials and documentation required, including relevant workplace procedures, product and manufacturing specifications associated with this unit.
  • The regulatory framework will be reflected in workplace policies and procedures and is not required to be independently assessed.
  • Foundation skills are integral to competent performance of the unit and should not be assessed separately.
  • As a minimum, assessors must satisfy the Standards for Registered Training Organisations 2015 assessor requirements.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=d1287d36-dff4-4e9f-ad2c-9d6270054027