Qualification details

To be awarded the MSM41115 Certificate IV in Recreational Vehicle and Accessories Retailing competency must be achieved in thirty-two (32)  units of competency:

• three (3)  core units of competency
• twenty-nine (29)  elective units of competency, as specified below:
• a minimum of two (2)  units of competency must be selected from Group A
• a maximum of fourteen (14)  units of competency may be selected from Groups C and D, with a maximum of six (6)  from Group D
• the balance of units, must be selected from Groups A and B to bring the total to twenty-nine (29) .

Note:  Up to seven (7)  relevant units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A, B, C and D.

Note : Where prerequisite units are identified they must be counted in the total number of units required for achievement of the qualification.

Core units 

Complete all three (3)  units from the following list.

Unit code 

Unit title 

MSMENV272

Participate in environmentally sustainable work practices

MSMSUP102

Communicate in the workplace

MSMWHS200

Work safely

Group A Elective units 

Select a minimum of two (2)  units from the following list.

Unit code 

Unit title 

Prerequisites 

AURACA3002

Establish customer requirements of a complex nature

AURATA3005

Estimate complex jobs

AURANN4001

Prepare a vehicle repair quotation

AURV365356A

Read and interpret vehicle body repair estimation/quotation

AURVTN4032

Determine vehicle body damage and recommend repair procedures

MEM16003B

Provide advanced customer service

MEM16012A

Interpret technical specifications and manuals

SIRXMER303

Coordinate merchandise presentation

SIRXMER004A

Manage merchandise and store presentation

SITXMPR404

Coordinate marketing activities

Up to one (1)  relevant Group A elective unit of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where it is available for inclusion at Certificate IV qualification.

Group B Elective units 

Unit code 

Unit title 

Prerequisites 

AUMANA001

Prepare and document quotations

AURACA2001

Establish relations with customers

AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

AURACA3003

Build customer relations

AURAMA3004

Maintain business image

AURAMA4005

Manage complex customer issues

AURSCA2002

Present stock and sales area

AURSCA2003

Apply sales procedures

AURSCA2004

Carry out cash, credit and funds transfers

AURSCA2005

Sell products

AURSCA2006

Promote products and services

AURSAA2001

Process customer complaints

BSBCUS501

Manage quality customer service

SIRXCCS201

Apply point-of-sale handling procedures

SIRXINV004A

Buy merchandise

SIRXRSK001A

Minimise theft

SIRXRSK002A

Maintain store security

SIRXSLS002A

Advise on products and services

Up to two (2)  relevant Group B elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III qualification.

Group C Elective units 

Unit code 

Unit title 

Prerequisites 

AURAAA4002

Determine retail rates for work

AURAFA2004

Solve routine problems in an automotive workplace

AURAKA3002

Adapt work processes to new technologies

AURAMA5006

Contribute to business improvement

MEM13002B

Undertake occupational health and safety activities in the workplace

MEM13010A

Supervise occupational health and safety in an industrial work environment

MEM13002B

MEM15002A

Apply quality systems

MEM15004B

Perform inspection

MEM16002C

Conduct formal interviews and negotiations

MEM16006A

Organise and communicate information

MEM22015A

Source and estimate engineering materials requirement’s

MSMENV472

Implement and monitor environmentally sustainable work practices

MSMRVS401

Assess and quote to service a recreational vehicle

MSS403040A

Facilitate and improve implementation of 5S

MSMSUP200

Achieve work outcomes

MSMSUP383

Facilitate a team

MSMSUP390

Use structured problem-solving tools

PSPGOV408A

Value diversity

SITXMGT501

Establish and conduct business relationships

TAEASS401B

Plan assessment activities and processes

TAEASS402B

Assess competence

TAEASS403B

Participate in assessment validation

TAEDEL301A

Provide work skill instruction

Up to two (2)  relevant Group C elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III or IV qualification.

Group D Elective units 

Unit code 

Unit title 

Prerequisites 

AURSCA2001

Select automotive parts and products

AURSLA2001

Apply legal requirements relating to product sales

AURSBA3002

Apply automotive parts interpretation process

AURTTA3017

Carry out vehicle safety and roadworthy inspection

HLTAID003

Provide first aid

MSMOPS212

Use enterprise computers or data systems

MSMRVG201

Tow a recreational vehicle safely

MSMRVT201

Apply technical knowledge of recreational vehicles manufacturing to work activities

MSMSUP100

Apply workplace context to own job

MSMSUP106

Work in a team

MSMSUP280

Manage conflict at work

MSMSUP291

Participate in continuous improvement

SITXMPR401

Coordinate production of brochures and marketing materials

SITXMPR402

Create a promotional display or stand

UEGNSG615A

Fill LPG cylinders

Up to two (2)  relevant Group D elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate II, III or IV qualification.