Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Research architectural hardware product range

1.1

Job requirements are correctly identified according to relevant product information

1.2

Suitable architectural hardware products are identified by accessing relevant sources of information

1.3

Hardware components are identified to suit client specifications and applicable legislation, codes and national standards

1.4

Available product options and features are evaluated for suitability and value

1.5

Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements

1.6

Knowledge of measurement systems used in architectural hardware product range is demonstrated

2

Recommend door and window hardware products

2.1

Customer/client needs are accurately identified

2.2

Detailed manufacturer product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements

2.3

Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques

3

Identify hardware quantities

3.1

Quantities of architectural hardware products required are accurately determined from customer/client specifications

3.2

Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements

3.3

Customer/client is provided with accurate quotation for quantities estimated

4

Advise on hardware product warranties

4.1

Comparisons between architectural hardware manufacturer’s warranty terms are clearly explained to customer

4.2

Individual product warranty terms and conditions are confirmed from relevant sources of information, including Regulation 90, and accurately conveyed to customer/client

4.3

Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements

5

Negotiate price and payment options

5.1

Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards

5.2

Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales

5.3

Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Range is restricted to essential operating conditions and any other variables essential to the work environment.

Job requirements include: 

• instructions from supervisor/management
• work schedules and completion dates
• specific client requirements
• site requirements
• security clearance and access requirements
• reporting and documentation requirements
• budget allocations
• National Construction Code (NCC)
• AS 1428 (Set)-2010 Design for access and mobility Set
• AS 1905.1-2005 Components for the protection of openings in fire-resistant walls – Fire-resistant door sets
• AS 4145.2-2008 Locksets and hardware for doors and windows – Mechanical locksets for doors and windows in buildings
• AS 1670.1-2004 Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire
• AS 1530.1-1994 Methods for fire tests on building materials, components and structures – Combustibility test for materials

Information includes: 

• value or importance of assets
• insurance policy agreements
• special rooms or areas requiring higher level of protection
• current/proposed operating environments
• assets and systems
• activities and functions
• existing security systems/equipment
• existing management strategies
• business and operational plans
• incident history

Architectural hardware includes: 

• hinges
• pivots
• door track
• locks
• handles
• door furniture
• door closers
• exit devices
• sequence selectors
• cylinders
• keying and master keying
• bolts
• door stops
• door seals
• kick plates
• door protection
• sundry hardware
• sanitary hardware
• automatic operators
• access control devices

Relevant sources of information include: 

• product catalogues
• reference manuals
• technical specifications
• product instructions
• drawings and illustrations
• technical sales staff

Applicable legislation, codes and national standards include: 

• relevant Commonwealth and state/territory legislation
• work health and safety (WHS) and environmental issues
• equal employment opportunity (EEO)
• industrial relations
• anti-discrimination and diversity
• licensing arrangements
• Australian standards
• quality assurance and certification requirements
• relevant industry codes of practice
• trade practices
• award and enterprise agreements
• privacy related legislation

Organisational requirements include: 

• legal and organisational operational policies and procedures
• operations manuals
• induction and training materials
• insurance policy agreements
• client and organisational confidentiality requirements
• organisational goals/objectives/plans/systems/processes
• employer and employee rights and responsibilities
• own role, responsibility and delegation
• quality and continuous improvement processes and standards
• client service standards
• defined resource parameters
• WHS policies/procedures/programs
• emergency and evacuation procedures
• duty of care, code of conduct, code of ethics, access and equity policy, principles and practice
• records and information systems and processes
• communication channels
• reporting procedures

Customers or clients include: 

• owner
• property/other agent
• tenant
• building supervisor
• manager
• project manager
• government and legal instruments/agencies

Interpersonal techniques include: 

• verbal or non-verbal language
• two-way interaction
• constructive feedback
• active listening
• questioning to clarify and confirm understanding
• interpreting non-verbal and verbal messages
• observation techniques
• use of positive, confident and cooperative language
• control of tone of voice and body language
• use of language and concepts appropriate to cultural differences
• use of clear presentations of options and consequences
• demonstrating flexibility and willingness to compromise

Measuring tools include: 

• tape measures
• callipers
• vernier
• steel rule