Modification History
Release 3 - CPCCOHS1001A removed from Group A elective bank. Not applicable to this qualification. Equivalent.
Release 2 - Imported units updated. Equivalent.
Release 1 - New qualification
Qualification Description
This qualification describes the skills and knowledge required by those working in the kitchen or bathroom industry providing limited technical advice to customers within a showroom or domestic environment. Advice will relate to a standardised range of kitchen or bathroom designs and fittings to meet client design requirements. It reflects vocational outcomes for those working in a sales environment providing technical and design information and advice on kitchen, bathroom, laundry or related products and design packages. Job roles, such as showroom sales assistants, customer liaison, and marketing officers, use sales and other customer liaison techniques with limited technical information on kitchen and bathroom products and services.
There are no specific licences that relate to this qualification. However, depending on the jurisdiction, licensing or regulatory requirements may apply to the use of some units in this qualification. Local regulations should be checked for details.
Entry Requirements
There are no entry requirements for this qualification.
Packaging Rules
To be awarded the MSF31313 Certificate III in Kitchens and Bathrooms - Retail Services, competency must be achieved in thirteen (13) units of competency.
- four (4) core units of competency
- nine (9) elective units of competency.
Note: Units marked with an asterisk have one or more prerequisites and must be considered in the total number of units. Please refer to individual units for details.
CORE UNITS
Complete all four (4) units from this list.
|
Unit code |
Unit title |
|
MSMENV272 |
Participate in environmentally sustainable work practices |
|
MSMWHS200 |
Work safely |
|
MSMSUP102 |
Communicate in the workplace |
|
MSMSUP106 |
Work in a team |
ELECTIVE UNITS
Select nine (9) units from Group A and B as specified below.
Group A
Select a minimum of six (6) units from Group A.
|
Unit code |
Unit title |
|
BSBCUE304 |
Provide sales solutions to customers |
|
BSBCMM301 |
Process customer complaints |
|
BSBCUS301 |
Deliver and monitor a service to customers |
|
BSBDES202 |
Evaluate the nature of design in a specific industry context |
|
BSBDES301 |
Explore the use of colour |
|
BSBDES305 |
Source and apply information on the history and theory of design |
|
BSBFIA301 |
Maintain financial records |
|
CUAACD301 |
Produce drawings to communicate ideas |
|
MEM16008A |
Interact with computing technology |
|
MSAPMSUP201A |
Receive or despatch goods |
|
MSFFT4009 |
Match furnishing styles and materials to customer requirements |
|
MSFGN3001 |
Read and interpret work documents |
|
MSFGN3002 |
Estimate and cost job |
|
MSFID3001 |
Source and specify decoration products |
|
MSFID3002 |
Style a retail display |
|
MSFID4009 |
Research architectural styles and movements |
|
MSFKB3001 |
Identify processes in kitchen and bathroom projects |
|
MSFKB3007 |
Provide advice on cabinet design features |
|
MSFKB3008 |
Identify cabinet construction and installation methods |
|
MSS402051 |
Apply quality standards |
|
SIRRRPK010A |
Recommend home and home improvement products and services |
|
SIRRINV002 |
Control stock |
|
SIRXSLS303 |
Build relationships with customers |
Group B
Up to three (3) relevant units may be chosen from units not already selected in Group A, or units available in this Training Package or in other endorsed Training Packages and accredited courses. Those units must be aligned at Certificate III level or Certificate IV level (maximum 1 Certificate IV unit).
Units selected from other Training Packages and accredited courses via Group B must be relevant to the qualification outcome and not duplicate units available within this qualification.
Qualification Mapping Information
Release 3 - CPCCOHS1001A removed from Group A elective bank. Not applicable to this qualification. Equivalent.
Release 2 - Imported units updated. Equivalent.
Release 1 - New qualification. Supersedes and is based on LMF32009 Certificate III in Kitchens and Bathrooms (Client Services). Outcomes are equivalent.
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=0601ab95-583a-4e93-b2d4-cfb27b03ed73
