Qualification details

MSF31313 - Certificate III in Kitchens and Bathrooms - Retail Services (Release 3)

Summary

Releases:
ReleaseStatusRelease date
3 (this release)Current 12/Jul/2016
(View details for release 2) Replaced04/Mar/2016
(View details for release 1) Replaced10/Dec/2013

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to LMF32009 - Certificate III in Kitchens and Bathrooms (Client Services) 09/Dec/2013


Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssential
BSBCMM301 - Process customer complaintsProcess customer complaints Elective
BSBCUE304 - Provide sales solutions to customersProvide sales solutions to customers Elective
BSBCUS301 - Deliver and monitor a service to customersDeliver and monitor a service to customers Elective
BSBDES202 - Evaluate the nature of design in a specific industry contextEvaluate the nature of design in a specific industry context Elective
BSBDES301 - Explore the use of colourExplore the use of colour Elective
BSBDES305 - Source and apply information on the history and theory of designSource and apply information on the history and theory of design Elective
BSBFIA301 - Maintain financial recordsMaintain financial records Elective
CPCCOHS1001A - Work safely in the construction industryWork safely in the construction industry N/A
CUAACD301 - Produce drawings to communicate ideasProduce drawings to communicate ideas Elective
MEM16008A - Interact with computing technologyInteract with computing technology N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 611314 Sales Representative (Personal And Household Goods) 
ASCO (occupation type) Identifier 6211-11 Sales Representative (Personal And Household Goods) 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Retail Services,Manufacturing 
Taxonomy - Occupation N/A Client Services (Kitchen & Bathrooms) Representative 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 611314 Sales Representative (Personal And Household Goods) 02/May/2014 
ASCO (occupation type) Identifier 6211-11 Sales Representative (Personal And Household Goods) 02/May/2014 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 02/May/2014 
Qualification/Course Level of Education Identifier 514 Certificate III 10/Dec/2013 
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Modification History

Release 3 - CPCCOHS1001A removed from Group A elective bank. Not applicable to this qualification. Equivalent.

Release 2 - Imported units updated. Equivalent.

Release 1 - New qualification

Qualification Description

This qualification describes the skills and knowledge required by those working in the kitchen or bathroom industry providing limited technical advice to customers within a showroom or domestic environment. Advice will relate to a standardised range of kitchen or bathroom designs and fittings to meet client design requirements. It reflects vocational outcomes for those working in a sales environment providing technical and design information and advice on kitchen, bathroom, laundry or related products and design packages. Job roles, such as showroom sales assistants, customer liaison, and marketing officers, use sales and other customer liaison techniques with limited technical information on kitchen and bathroom products and services.

There are no specific licences that relate to this qualification. However, depending on the jurisdiction, licensing or regulatory requirements may apply to the use of some units in this qualification. Local regulations should be checked for details.

Entry Requirements

There are no entry requirements for this qualification.

Packaging Rules

To be awarded the MSF31313 Certificate III in Kitchens and Bathrooms - Retail Services, competency must be achieved in thirteen (13)  units of competency.

  • four (4)  core units of competency
  • nine (9)  elective units of competency.

Note: Units marked with an asterisk have one or more prerequisites and must be considered in the total number of units. Please refer to individual units for details.

CORE UNITS  

Complete all four (4)  units from this list.

Unit code 

Unit title 

MSMENV272

Participate in environmentally sustainable work practices

MSMWHS200

Work safely

MSMSUP102

Communicate in the workplace

MSMSUP106

Work in a team

ELECTIVE UNITS  

Select nine (9)  units from Group A and B as specified below.

Group A 

Select a minimum of six (6)  units from Group A.

Unit code 

Unit title 

BSBCUE304

Provide sales solutions to customers

BSBCMM301

Process customer complaints

BSBCUS301

Deliver and monitor a service to customers

BSBDES202

Evaluate the nature of design in a specific industry context

BSBDES301

Explore the use of colour

BSBDES305

Source and apply information on the history and theory of design

BSBFIA301

Maintain financial records

CUAACD301

Produce drawings to communicate ideas

MEM16008A

Interact with computing technology

MSAPMSUP201A

Receive or despatch goods

MSFFT4009

Match furnishing styles and materials to customer requirements

MSFGN3001

Read and interpret work documents

MSFGN3002

Estimate and cost job

MSFID3001

Source and specify decoration products

MSFID3002

Style a retail display

MSFID4009

Research architectural styles and movements

MSFKB3001

Identify processes in kitchen and bathroom projects

MSFKB3007

Provide advice on cabinet design features

MSFKB3008

Identify cabinet construction and installation methods

MSS402051

Apply quality standards

SIRRRPK010A

Recommend home and home improvement products and services

SIRRINV002

Control stock

SIRXSLS303

Build relationships with customers

Group B 

Up to three (3)  relevant units may be chosen from units not already selected in Group A, or units available in this Training Package or in other endorsed Training Packages and accredited courses. Those units must be aligned at Certificate III level or Certificate IV level (maximum 1 Certificate IV unit).

Units selected from other Training Packages and accredited courses via Group B must be relevant to the qualification outcome and not duplicate units available within this qualification.

Qualification Mapping Information

Release 3 - CPCCOHS1001A removed from Group A elective bank. Not applicable to this qualification. Equivalent.

Release 2 - Imported units updated. Equivalent.

Release 1 - New qualification. Supersedes and is based on LMF32009 Certificate III in Kitchens and Bathrooms (Client Services). Outcomes are equivalent.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.education.gov.au/Pages/TrainingDocs.aspx?q=0601ab95-583a-4e93-b2d4-cfb27b03ed73

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