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Qualification details

MSA40710 - Certificate IV in Recreational Vehicle and Accessories Retailing (Release 5)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to MSM41115 - Certificate IV in Recreational Vehicle and Accessories RetailingSupersedes and is equivalent to MSA40710 Certificate IV in Recreational Vehicle and Accessories Retailing. 14/Dec/2015

Release Status:
Current
Releases:
ReleaseRelease date
5 (this release) 11/Feb/2014
(View details for release 4) 05/Apr/2013
(View details for release 3) 08/May/2012
(View details for release 2) 14/Nov/2011
(View details for release 1) 07/Apr/2011

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnEssentialSort Table listing Units of Competency by the Essential column
AUMANA001 - Prepare and document quotationsPrepare and document quotations N/A
AURAAA4002 - Determine retail rates for workDetermine retail rates for work N/A
AURACA2001 - Establish relations with customersEstablish relations with customers N/A
AURACA3002 - Establish customer requirements of a complex natureEstablish customer requirements of a complex nature N/A
AURACA3003 - Build customer relationsBuild customer relations N/A
AURAFA2004 - Solve routine problems in an automotive workplaceSolve routine problems in an automotive workplace N/A
AURAKA3002 - Adapt work processes to new technologiesAdapt work processes to new technologies N/A
AURAMA3004 - Maintain business imageMaintain business image N/A
AURAMA4005 - Manage complex customer issuesManage complex customer issues N/A
AURAMA5006 - Contribute to business improvementContribute to business improvement N/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 511 Certificate IV 
Taxonomy - Industry Sector N/A Other Vehicles 
Taxonomy - Occupation N/A Recreational Vehicles Assistant Sales Manager 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 12/Apr/2012 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 12/Apr/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 12/Apr/2012 
Qualification/Course Level of Education Identifier 511 Certificate IV 07/Apr/2011 
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Modification History

Release 5 - Imported elective unit replaced by current release.

Release 4 - Imported elective units replaced by current versions. Prerequisites replaced by an asterisk. Equivalent.

Release 3 - MSACM unit replaced by MSS unit from MSS11v2 Sustainability Training Package. Imported unit version coded updated.

Release 2 - Imported unit code updated.

Description

This qualification covers the skills and knowledge designed to reflect the role of a supervisor or assistant manager in a recreational vehicle retail outlet.

Job roles /employment outcomes 

The Certificate IV in Recreational Vehicle and Accessories Retailing has been developed as a post-trade level qualification for use in MSA07 Manufacturing Training Package. This qualification has been developed in response to an industry request. People with this qualification would be expected to lead sales teams and provide supervision of people in the sale of recreational vehicles and accessories, including:

  • motor homes
  • caravans
  • camper trailers
  • slide-ons
  • fifth wheelers

to meet Australian requirements, such as road worthiness and the Australian Design Rule (ADR). They will provide technical leadership as well as undertake some tasks themselves.

They may work in a service and repair facility or a manufacturer's factory undertaking sales work. Sales may be for a new recreational vehicle, a second-hand/refurbished recreational vehicle or spare parts and accessories. In some cases selling of the recreational vehicle may also include possible modifications which could be made to the recreational vehicle.

Application 

The sector typically manufactures, services and repairs recreational vehicles as required. Recreational vehicle sales requires specialised knowledge not only of the available range of recreational vehicle models and accessories but of the legal requirements associated with weight, towing and vehicle capacity.

Recreational vehicles may be made from a frame (timber, aluminium or steel) and skin (aluminium or fibre composite) or a manufactured wall panel or some other technology. They are typically mounted on a steel chassis which may be manufactured by the recreational vehicle manufacturer or bought. Fittings are typically timber/particle board but may be any other suitable material.

People with this qualification may be expected to:

  • sell a new or second-hand recreational vehicle
  • suggest modifications/refits to a recreational vehicle
  • prepare a recreational vehicle for sale/resale
  • sell spare parts and accessories
  • manage a sales area/showroom.

This work will generally be undertaken in a workshop or showroom environment.

Training programs for this qualification are suitable to be undertaken as part of a formal training contract with an employer under an Australian Traineeship or Apprenticeship arrangement.

Pathways into the qualification 

This qualification may be accessed by direct entry.

The units of competency contained within this qualification are common with other qualifications and credit should be granted towards this qualification where competency has already been achieved.

Credit should also be granted towards this qualification where competency has been achieved in units of competency contained within relevant skill sets.

The units of competency in this qualification reflect competencies which are practiced within the industry and recognition of prior learning (RPL) should be granted where there is sufficient evidence of competency from work-based experience.

Pathways from the qualification 

Further qualification pathways from this qualification include MSA50510 Diploma of Recreational Vehicles.

Additional qualification advice 

MSA41108 Certificate IV in Competitive Manufacturing is available for team leaders or others who need a more generalist qualification covering the application of good manufacturing practice and lean principles.

Licensing considerations 

Units of competency in this qualification provide the underpinning knowledge and skills for various required licenses. Local regulations should be checked for details.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification 

Communication

  • Negotiating effectively with team members and other managers on business values, directions and day-to-day operational matters
  • Reading, analysing and communicating workplace information to team members and other managers
  • Writing reports and completing business documentation in the context of the job role

Teamwork

  • Leading a retail or wholesale business team, and mentoring and supporting team members in the context of a retail supervision or management role
  • Effectively participating in wider retail business supervisory/management teams
  • working independently to complete own tasks and supporting other team members, where appropriate

Problem solving

  • Implementing customer service strategies
  • Anticipating problems and acting to mitigate where possible
  • Solving a range of operational retail or wholesale operational business problems, individually or in the context of a wider team management structure
  • Clarifying issues and applying existing policies and infrastructure to source information and resources, and developing practical and sustainable solutions

Initiative and enterprise

  • Creating an operational business team customer service and continuous improvement environment across all performance areas
  • Providing positive feedback, encouraging team members to do things better and be personally receptive to team members ideas
  • Translating ideas into action by positively accepting and initiating changes in procedures or arrangements at the business level

Planning and organising

  • Establishing and communicating clear goals and deliverables for self and team members within the context of organisation objectives and the current business situation
  • Coordinating resources to ensure that work is carried out according to timelines and priorities
  • Coordinating and/or implementing changes arising from continuous improvement processes

Self-management

  • Understanding how own personal job role fits into the context of the wider business values and directions
  • Working within the retail or wholesale business culture by practising inclusive behaviour, effective management of personal presentation, hygiene, and time
  • Efficiently prioritising and completing delegated tasks
  • Maintaining own knowledge of the job role, reviewing own performance and actively seeking and acting upon advice and guidance

Learning

  • Identifying personal strengths and weaknesses in the context of the job role and recognising how to personally learn best at work
  • Seeking opportunities for formal education in the context of a current role or future retail job opportunities
  • Accepting opportunities to learn new ways of doing things and sharing knowledge and skills with other business managers and team members

Technology

  • Adapting to new business related technology skill requirements
  • Selecting and using retail or other information and communications technology, where relevant, to support business operations and planning in the context of key business performance objectives and personal job role

Packaging Rules

Packaging Rules 

To be awarded the Certificate IV in Recreational Vehicle and Accessories Retailing competency must be achieved in thirty two  (32 ) units of competency:

  • three  (3 ) core units of competency
  • twenty nine  (29 ) elective units of competency, as specified below:

  • a minimum of two  (2 ) units of competency must be selected from Group A
  • a maximum of fourteen  (14 ) units of competency may be selected from Groups C and D, with a maximum of six  (6 ) from Group D
  • the balance of units must be selected from Groups A and B to bring the total to twenty nine (29).

Note : Up to seven  (7 ) relevant units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A, B, C and D.

Note : Where prerequisite units are identified, they must be counted in the total number of units required for completion of the qualification.

Core units of competency 

Unit code 

Unit title 

Prerequisites 

MSAENV272B

Participate in environmentally sustainable work practices

MSAPMOHS200A

Work safely

MSAPMSUP102A

Communicate in the workplace

Elective units of competency 

Group A 

Unit code 

Unit title 

Prerequisites 

AURACA3002

Establish customer requirements of a complex nature

AURATA3005

Estimate complex jobs

AURANN4001

Prepare a vehicle repair quotation

AURV365356A

Read and interpret vehicle body repair estimation/quotation

AURVTN4032

Determine vehicle body damage and recommend repair procedures

MEM16003B

Provide advanced customer service

MEM16012A

Interpret technical specifications and manuals

SIRXMER303

Coordinate merchandise presentation

SIRXMER004A

Manage merchandise and store presentation

SITXMPR404

Coordinate marketing activities

Up to one  (1 ) relevant elective unit of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where it is available for inclusion at Certificate IV.

Group B 

Unit code 

Unit title 

Prerequisites 

AUMANA001

Prepare and document quotations

AURACA2001

Establish relations with customers

AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

AURACA3003

Build customer relations

AURAMA3004

Maintain business image

AURAMA4005

Manage complex customer issues

AURSCA2002

Present stock and sales area

AURSCA2003

Apply sales procedures

AURSCA2004

Carry out cash, credit and funds transfers

AURSCA2005

Sell products

AURSCA2006

Promote products and services

AURSAA2001

Process customer complaints

BSBCUS501C

Manage quality customer service

SIRXCCS201

Apply point-of-sale handling procedures

SIRXINV004A

Buy merchandise

SIRXRSK001A

Minimise theft

SIRXRSK002A

Maintain store security

SIRXSLS002A

Advise on products and services

Up to two  (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.

Group C 

Unit code 

Unit title 

Prerequisites 

AURAAA4002

Determine retail rates for work

AURAFA2004

Solve routine problems in an automotive workplace

AURAKA3002

Adapt work processes to new technologies

AURAMA5006

Contribute to business improvement

MEM13002B

Undertake occupational health and safety activities in the workplace

MEM13010A

Supervise occupational health and safety in an industrial work environment

*

MEM15002A

Apply quality systems

MEM15004B

Perform inspection

MEM16002C

Conduct formal interviews and negotiations

MEM16006A

Organise and communicate information

MEM22015A

Source and estimate engineering materials requiremetns

*

MSS403040A

Facilitate and improve implementation of 5S

MSAENV472B

Implement and monitor environmentally sustainable work practices

MSAPMSUP200A

Achieve work outcomes

MSAPMSUP383A

Facilitate a team

MSAPMSUP390A

Use structured problem solving tools

MSARVS401A

Assess and quote to service a recreational vehicle

PSPGOV408A

Value diversity

SITXMG501

Establish and conduct business relationships

TAEASS401B

Plan assessment activities and processes

TAEASS402B

Assess competence

TAEASS403B

Participate in assessment validation

TAEDEL301A

Provide work skill instruction

Up to two  (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.

Group D 

Unit code 

Unit title 

Prerequisites 

AURSCA2001

Select automotive parts and products

AURSLA2001

Apply legal requirements relating to product sales

AURSBA3002

Apply automotive parts interpretation process

AURTTA3017

Carry out vehicle safety and roadworthy inspection

MSAPMOHS220A

Provide initial first aid response

MSAPMOPS212A

Use enterprise computers or data systems

MSAPMSUP100A

Apply workplace procedures

MSAPMSUP106A

Work in a team

MSAPMSUP280A

Manage conflict at work

MSAPMSUP291A

Participate in continuous improvement

MSARVS301A

Develop and update caravan industry knowledge

MSARVG201A

Tow a recreational vehicle safely

SITXMPR401

Coordinate production of brochures and marketing materials

SITXMPR402

Create a promotional display or stand

UEGNSG604B

Fill gas cylinders

Up to two  (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate IV.