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Qualification details

MSA30710 - Certificate III in Recreational Vehicle and Accessories Retailing (Release 5)

Summary

Usage recommendation:
Superseded
Mapping:
MappingNotesDate
Is superseded by and equivalent to MSM31215 - Certificate III in Recreational Vehicle and Accessories RetailingSupersedes and is equivalent to MSA30710 Certificate III in Recreational Vehicle and Accessories Retailing 14/Dec/2015

Releases:
ReleaseRelease date
5 (this release) 11/Feb/2014
(View details for release 4) 05/Apr/2013
(View details for release 3) 08/May/2012
(View details for release 2) 14/Nov/2011
(View details for release 1) 07/Apr/2011

Delivery:
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Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleSort Table listing Units of Competency by the Title columnUsage RecommendationSort Table listing Units of Competency by the Usage Recommendation columnEssentialSort Table listing Units of Competency by the Essential column
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AURSLA2001 - Apply legal requirements relating to product saleApply legal requirements relating to product saleSupersededN/A
AURACA3003 - Build customer relationsBuild customer relationsSupersededN/A
AURSCA2001 - Select automotive parts and productsSelect automotive parts and productsSupersededN/A
AURACA3002 - Establish customer requirements of a complex natureEstablish customer requirements of a complex natureSupersededN/A
MSAPMOHS220A - Provide initial First Aid responseProvide initial First Aid responseCurrentN/A
AURSCA2005 - Sell productsSell productsSupersededN/A
AURTTA3017 - Carry out vehicle safety and roadworthy inspectionsCarry out vehicle safety and roadworthy inspectionsSupersededN/A
AURAMA3004 - Maintain business imageMaintain business imageSupersededN/A
MSAPMSUP106A - Work in a teamWork in a teamSupersededN/A
SIRXINV004A - Buy merchandiseBuy merchandiseSupersededN/A
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Classifications

SchemeCodeClassification value
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Other Vehicles 
Taxonomy - Occupation N/A Recreational Vehicle Retail Salesperson 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 621311 Motor Vehicle Or Caravan Salesperson 12/Apr/2012 
ASCO (occupation type) Identifier 6212-11 Motor Vehicle And Caravan Salesperson 12/Apr/2012 
ASCED Qualification/Course Field of Education Identifier 0805 Sales And Marketing 12/Apr/2012 
Qualification/Course Level of Education Identifier 514 Certificate III 07/Apr/2011 
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Modification History

Release 5 - Imported units updated to current releases.

Release 4 - Imported elective units replaced by current versions. Equivalent.

Release 3 - Minor formatting. Imported unit version code updated.

Release 2 - Imported unit code updated.

Description

This qualification covers the skills and knowledge designed to reflect the role of a sales consultant in the retail sales of recreational vehicles and accessories.

Job roles /employment outcomes 

The Certificate III in Recreational Vehicle and Accessories Retailing has been developed as a trade level qualification for use in MSA07 Manufacturing Training Package. This qualification has been developed in response to an industry request. People with this qualification would be expected to work under supervision in the sale of recreational vehicles and accessories, including:

  • motor homes
  • caravans
  • camper trailers
  • slide-ons
  • fifth wheelers

to meet Australian requirements, such as road worthiness and the Australian Design Rule (ADR). They will analyse the customer's requirements and then carry them out.

They may work in a service and repair facility or a manufacturer's factory undertaking sales work. Sales may be for a new recreational vehicle, a second-hand/refurbished recreational vehicle or spare parts and accessories. In some cases selling of the recreational vehicle may also include possible modifications which could be made to the recreational vehicle.

Application 

The sector typically manufactures, services and repairs any recreational vehicle as required. Recreational vehicle sales requires specialised knowledge not only of the available range of recreational vehicle models and accessories but of the legal requirements associated with weight, towing and vehicle capacity.

Recreational vehicles may be made from a frame (timber, aluminium or steel) and skin (aluminium or fibre composite) or a manufactured wall panel or some other technology. They are typically mounted on a steel chassis. Fittings are typically timber/particle board but may be any other suitable material.

People with this qualification may be expected to:

  • sell a new or second-hand recreational vehicle
  • suggest modifications/refits to a recreational vehicle
  • prepare a recreational vehicle for sale/resale
  • sell spare parts and accessories.

This work will generally be undertaken in a workshop or showroom environment.

Training programs for this qualification are suitable to be undertaken as part of a formal training contract with an employer under an Australian Traineeship or Apprenticeship arrangement.

Pathways into the qualification 

This qualification may be accessed by direct entry.

The units of competency contained within this qualification are common with other qualifications and credit should be granted towards this qualification where competency has already been achieved.

Credit should also be granted towards this qualification where competency has been achieved in units of competency contained within relevant skill sets.

The units of competency in this qualification reflect competencies which are practiced within the industry and recognition of prior learning (RPL) should be granted where there is sufficient evidence of competency from work-based experience.

Pathways from the qualification 

Further qualification pathways from this qualification include MSA40710 Certificate IV in Recreational Vehicle and Accessories Retailing.

Additional qualification advice 

MSA41108 Certificate IV in Competitive Manufacturing is available for team leaders or others who need a more generalist qualification covering the application of good manufacturing practice and lean principles.

Licensing considerations 

Units of competency in this qualification provide the underpinning knowledge and skills for various required licenses. Local regulations should be checked for details.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

EMPLOYABILITY SKILLS QUALIFICATION SUMMARY 

Employability Skill 

Industry /enterprise requirements for this qualification 

Communication
  • Using questioning and active listening to ascertain and respond to customer needs to ensure customers enjoy a positive experience that reflects business values
  • Regularly carrying out verbal instructions from other team members and supervisors
  • Reading and interpreting simple workplace documents, completing simple written workplace forms and sharing work-related information with other team members

Teamwork
  • Effectively participating in retail store teams
  • working independently to complete own tasks and supporting other team members where appropriate
  • Leading small retail teams, where required, in the context of the job role
  • Mentoring and supporting other team members

Problem solving
  • Demonstrating sensitivity to customer needs and concerns
  • Anticipating problems and acting to avoid them where possible
  • Solving a range of operational retail store problems individually or in the context of a team structure where, after clarification, existing policies and infrastructure may be applied to source information and resources and develop practical and sustainable solutions

Initiative and enterprise
  • Looking for opportunities to do things better and suggesting ideas to other team members and supervisors in the context of the job role
  • Translating ideas into action by positively accepting and adapting to changes in procedures or arrangements at the store level

Planning and organising
  • Establishing and communicating clear goals and deliverables for self and team members within the context of organisation objectives and the current store situation
  • Coordinating resources to ensure that work is carried out according to timelines and priorities
  • Coordinating and/or implementing changes arising from continuous improvement processes

Self-management
  • Understanding how a personal job role fits into the context of the wider business values and directions
  • Working within the store culture by practising inclusive behaviour, effective management of personal presentation, hygiene and time
  • Efficiently prioritising and completing delegated tasks
  • Maintaining own knowledge of the job role, reviewing own performance and actively seeking and acting upon advice and guidance

Learning
  • Identifying personal strengths and weaknesses in the context of the job role and recognising how to personally learn best at work
  • Seeking opportunities for formal education in the context of a current role or future retail job opportunities
  • Accepting opportunities to learn new ways of doing things and sharing knowledge and skills with other store team members

Technology
  • Using of point-of-sale systems and/or selecting and using a range of other retail technology in the context of available equipment and store procedures
  • Recognising and reporting faulty equipment and following store occupational health and safety (OHS) procedures

Packaging Rules

Packaging Rules 

To be awarded the Certificate III in Recreational Vehicle and Accessories Retailing competency must be achieved in twenty two  (22 ) units of competency:

  • three  (3 ) core units of competency
  • nineteen  (19 ) elective units of competency, as specified below:

  • a minimum of thirteen  (13 ) units of competency must be selected from Group A
  • the balance of units, to a maximum of six  (6 ) may be selected from:
  • units not previously selected from Group A
  • Group B units listed below.

Note : Up to four  (4 ) elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, as specified in Groups A and B.

Note : Where prerequisite units are identified, they must be counted in the total number of units required for completion of the qualification.

Core units of competency 

Unit code 

Unit title 

Prerequisites 

MSAENV272B

Participate in environmentally sustainable work practices

MSAPMOHS200A

Work safely

MSAPMSUP102A

Communicate in the workplace

Elective units of competency 

Group A 

Unit code 

Unit title 

Prerequisites 

AUMANA001

Prepare and document quotations

AURACA2001

Establish relations with customers

AURC341903A

Apply relevant finance, leasing and insurance contracts/policies

AURACA3002

Establish customer requirements of a complex nature

AURACA3003

Build customer relations

AURAMA3004

Maintain business image

AURAMA4005

Manage complex customer issues

AURSCA2002

Present stock and sales area

AURSCA2003

Apply sales procedures

AURSCA2004

Carry out cash, credit and funds transfers

AURSCA2005

Sell products

AURSCA2006

Promote products and services

AURSAA2001

Process customer complaints

BSBCUS501C

Manage quality customer service

SIRXCCS201

Apply point-of-sale handling procedures

SIRXINV004A

Buy merchandise

SIRXRSK001A

Minimise theft

SIRXRSK002A

Maintain store security

SIRXSLS002A

Advise on products and services

Up to two  (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III.

Group B 

Unit code 

Unit title 

Prerequisites 

AURSCA2001

Select automotive parts and products

AURSLA2001

Apply legal requirements relating to product sales

AURSBA3002

Apply automotive parts interpretation process

AURTTA3017

Carry out vehicle safety and roadworthy inspection

MSAPMOHS220A

Provide initial first aid response

MSAPMOPS212A

Use enterprise computers or data systems

MSAPMSUP100A

Apply workplace procedures

MSAPMSUP106A

Work in a team

MSAPMSUP280A

Manage conflict at work

MSAPMSUP291A

Participate in continuous improvement

MSARVS301A

Develop and update caravan industry knowledge

MSARVG201A

Tow a recreational vehicle safely

SITXMPR401

Coordinate production of brochures and marketing materials

SITXMPR402

Create a promotional display or stand

UEGNSG604B

Fill gas cylinders

Up to two  (2 ) relevant elective units of competency may be selected from this Training Package, other endorsed Training Packages and accredited courses, where they are available for inclusion at Certificate III.

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