Elements 

Performance Criteria 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify maintenance and repair requirements

1.1 Follow standard operating procedures (SOPs) and comply with work health and safety (WHS) requirements at all times

1.2 Review job requirements and clarify with appropriate personnel in accordance with organisational requirements

1.3 Obtain system and component specifications and other relevant information

1.4 Identify security equipment and system to be modified or repaired

1.5 Select tools and equipment required for the task

1.6 Identify legislation applicable to the work requirements

2. Perform maintenance

2.1 Access security equipment and system identified for maintenance with minimal disruption to services and others in the work area

2.2 Assess security equipment and system for operational effectiveness against normal operating criteria

2.3 Diagnose faults in security equipment and system

2.4 Undertake repairs or modifications in accordance with manufacturer's specifications

2.5 Identify complex faults and repair requirements and report for specialist attention

2.6 Carry out routine servicing of security equipment and system in accordance with manufacturer specifications

2.7 Reassemble and test security equipment and system components for correct operation in accordance with approved procedures

3. Complete maintenance activities

3.1 Restore work area in accordance with SOPs

3.2 Clean, maintain and store tools and equipment in accordance with SOPs

3.3 Collect, treat and dispose of or recycle waste from service and repair activities in accordance with SOPs

3.4 Document and report malfunctions, faults, wear or damage to tools or equipment in accordance with SOPs

3.5 Notify relevant personnel of work completion in accordance with SOPs

3.6 Complete required documentation in accordance with SOPs

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Legislative requirements include one or more of the following:

• federal and state/territory legislation related to the workplace
• Australian Communications and Media Authority (ACMA) cabling standards
• Australian building codes and regulations
• award and enterprise agreements
• licensing arrangements and certification requirements
• privacy requirements
• relevant industry codes of practice
• trade practices.

Organisational requirements include one or more of the following:

• code of conduct or ethics
• communication and reporting procedures
• complaint and dispute resolution procedures
• emergency and evacuation procedures
• work health and safety (WHS) policies, procedures and programs
• own role, responsibility and authority
• privacy and confidentiality of information
• resource parameters and procedures
• storage and disposal of information
• documentation.

Maintenance requirements include one or more of the following:

• cleaning
• minor modifications and adjustments
• minor repairs, either on or off-site
• servicing.

Work instructions include one or more of the following:

• access to site and specific site requirements
• equipment, tools and material requirements
• personal protective equipment (PPE) requirements
• reporting requirements
• security equipment and system information
• security equipment and system location information
• specific client requirements
• timeframes
• work schedules
• work tasks and procedures.

Relevant personnel include one or more of the following:

• clients
• colleagues
• engineers and technicians
• equipment and systems manufacturers
• security consultants
• security personnel
• site managers or project managers
• supervisor.

Security equipment and systems include one or more of the following:

• access control systems
• audible and visual warning devices
• cameras and monitors
• commercial and residential alarm systems
• detection devices
• electric and mechanical fire safety and fire locking systems
• electronic locks and locking systems
• intercoms and control panels
• security doors and door controls.

Modifications include one or more of the following:

• change in system capabilities and functions
• locations, placement and positions
• monitoring requirements.

Tools and equipment include one or more of the following:

• cable testing equipment
• communications equipment
• computer and software
• fixing tools
• hand tools
• ladder
• multimeter
• PPE
• power tools.

Materials include one or more of the following:

• cable
• fixings
• grease
• patch materials
• screws
• sealants
• wiring
• solder.

Risks and hazards include one or more of the following:

• chemical hazards
• exposed electrical wiring
• asbestos
• building debris
• dust
• glass fibre
• live power
• natural and other gas build-up
• noise
• vermin
• water
• manual handling
• non-compliance with building codes and regulations.

Work health and safety (WHS) requirements include one or more of the following:

• emergency procedures
• following confined spaces procedures
• implementation of safety policies and procedures
• risk and hazard recognition
• safety training
• working with electrical wiring and cables
• working with tools and equipment.

PPE includes one or more of the following:

• breathing apparatus
• masks
• gloves
• head protection
• hearing protection
• knee pads
• safety boots
• eye protection
• face protection
• high-visibility clothing.

Work health and safety (WHS) equipment includes one or more of the following:

• fire extinguisher
• first aid kit
• warning signs and tapes
• witches hats.

Access includes one or more of the following:

• disablement of system
• modem access
• phone line access
• removal of housing
• use of access code
• use of access token
• use of keys.

Disruptions include one or more of the following:

• access
• business operations
• noise
• security
• time
• use of equipment.

Required documentation includes one or more of the following:

• faulty or malfunctioning tools and equipment report
• materials used, parts and components replaced report
• operational checks conducted
• recommended repairs or disposal of equipment
• repairs, adjustments or servicing undertaken
• security equipment and system faults and diagnosis
• testing and inspection results
• written and electronic reports.