Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1 

Perform routine workplace duties following simple written instructions 

1.1

Routine work instructions and procedures are read and interpreted correctly

1.2

Appropriate lines of communication with supervisors and colleagues are identified and used

1.3

Routine work instructions and procedures are followed in sequence

1.4

Clarification is sought from workplace supervisor when any instruction or procedure is not understood

2 

Follow simple spoken instructions 

2.1

Spoken instructions are interpreted correctly

2.2

Instructions are responded to promptly

2.3

Clarification is sought from workplace supervisor when any instruction is not understood

3 

Communicate with other crew members 

3.1

Constructive feedback is encouraged and acted upon

3.2

All crew members are treated with respect, courtesy and sensitivity

3.3

Cultural differences are considered and appropriate language is used in all verbal and non-verbal communication

3.4

Communication is used to develop and maintain positive relationships, mutual trust and confidence

4 

Complete workplace forms 

4.1

Workplace forms are completed clearly and concisely within designated timeframes

4.2

Assistance is sought to complete workplace forms when necessary

5 

Complete work tasks 

5.1

Tasks are completed within designated timeframes according to instructions

5.2

Effective questioning is used to seek assistance from other crew members when difficulties arise in achieving allocated tasks

5.3

Factors affecting work requirements are identified and appropriate action is taken

5.4

Progress with task is communicated to supervisor as required

This section describes those language, literacy, numeracy and employment skills that are essential to performance.

Foundation skills essential to performance are explicit in the performance criteria of this unit of competency.

Specifies different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Routine work instructions and procedures include one or more of the following:

• instruction manuals
• labels
• personnel information, notes, rosters
• signs and symbols
• weather information
• work health and safety (WHS)/occupational health and safety (OHS) policies, procedures and alerts

Workplace forms include one or more of the following:

• hazard/incident/accident report forms
• personnel forms
• safety reports
• telephone messages

Factors affecting work requirements include one or more of the following:

• changes to procedures
• competing work demands
• environmental factors such as weather
• equipment/technology breakdowns
• other work demands
• resource issues