Modification History
Not applicable.
Unit Descriptor
Unit descriptor |
This unit of competency covers the application of achitectural hardware product and service knowledge to provide advice to customers/clients and other sales staff with regard to design, technical features and uses of achitectural hardware products,ancillary products, prices and warranties. |
Application of the Unit
Application of the unit |
This unit applies to architectural hardware specifiers who provide advice to clients on product selection, price, services and warranties in regards to architectural hardware. The unit applies to clients requiring architectural hardware schedules and products for construction and renovation projects. This unit requires the ability to source relevant information, determine client requirements and use appropriate techniques to accurately identify architectural hardware requirements to meet client needs. |
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units |
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Employability Skills Information
Employability skills |
This unit contains employability skills. |
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a unit of competency. |
Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the required skills and knowledge section and the range statement. Assessment of performance is to be consistent with the evidence guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Research architectural hardware product range |
1.1. Job requirements are correctly identified according to relevant product information 1.2. Suitable architectural hardware products are identified by accessing relevant sources of information 1.3. Hardware components are identified to suit client specifications and applicable legislation , codes and national standards 1.4. Available product options and features are evaluated for suitability and value 1.5. Operation of architectural hardware products and equipment is safely and accurately demonstrated according to organisational requirements 1.6. Knowledge of measurement systems used in architectural hardware product range is demonstrated |
2. Recommend door and window hardware products |
2.1. Customer /client needs are accurately identified 2.2. Detailed manufacturer's product specifications are provided, when applicable, and explained to customer/client to assist buying decisions according to legislative requirements 2.3. Features and benefits of products are demonstrated to customer/client using appropriate interpersonal techniques |
3. Identify hardware quantities |
3.1. Quantities of architectural hardware products required are accurately determined from customer/client specifications 3.2. Measuring tools are accurately used to determine imperial or metric measures relevant to job requirements 3.3. Customer/client is provided with accurate quotation for quantities estimated |
4. Advise on hardware product warranties |
4.1. Comparisons between architectural hardware manufacturer's warranty terms are clearly explained to customer 4.2. Individual product warranty terms and conditions are confirmed from relevant sources of information and accurately conveyed to customer/client 4.3. Customer/client is provided with written information regarding individual product warranty terms and conditions, especially extended or promotional warranties, according to organisational requirements |
5. Negotiate price and payment options |
5.1. Store recommended retail pricing for various brand options is accurately conveyed to customer/client according applicable legislation, codes and national standards 5.2. Individual product prices are negotiated, where necessary, according to organisational requirements to achieve sales 5.3. Store payment options are accurately conveyed to customer/client and a preferred option negotiated following organisational requirements |
6. Advise on and arrange product services and repairs |
6.1. Customer/client is questioned to determine nature of problem 6.2. Customer/client needs are diagnosed by accessing manufacturer's information 6.3. Solutions are offered according to nature of problem, available product information and organisational requirements 6.4. Service/repair process is identified and accurately described to customer, as required, according to organisational requirements 6.5. Price and timeline for basic service/repairs are identified and quoted to customer where applicable 6.6. Customer/client details are identified and accurately transcribed to repair form, according to organisational requirements 6.7. Item for repair is labelled and securely stored according to organisational requirements 6.8. Customer/client is notified without undue delay on arrival/completion of service/repair |
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE |
This section describes the skills and knowledge required for this unit. |
Required skills |
Required skills include:
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Required knowledge |
Required knowledge includes:
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Evidence Guide
EVIDENCE GUIDE |
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The Evidence Guide provides advice on assessment and must be read in conjunction with the performance criteria, required skills and knowledge, range statement and the Assessment Guidelines for the Training Package. |
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Overview of assessment |
A person who demonstrates competency in this unit must be able to research and recommend architectural hardware and/or keying requirements, identify quantities, and advise on price, warranty and service and repair options, and include this information as required in the preparation of a brief for a client. |
Critical aspects for assessment and evidence required to demonstrate competency in this unit |
Critical aspects of assessment and evidence include:
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Context of and specific resources for assessment |
This unit may be assessed on the job, off the job or a combination of both. Where assessment occurs off the job, that is the candidate is not in productive work, then an appropriate simulation must be used where the range of conditions reflects realistic workplace situations. The competencies covered by this unit would be demonstrated by an individual working alone or as part of a team. The assessment environment should not disadvantage the candidate. Assessors must be satisfied that the candidate can competently and consistently perform all elements of the unit as specified by the criteria, including required knowledge, and be capable of applying the competency in new and different situations and contexts. |
Method of assessment |
Assessors should gather a range of evidence that is valid, sufficient, current and authentic. Evidence can be gathered through a variety of ways, including direct observation, supervisor's reports, project work, samples and questioning. Questioning techniques should not require language, literacy and numeracy skills beyond those required in this unit of competency. The candidate must have access to all tools, equipment, materials and documentation required. The candidate must be permitted to refer to any relevant workplace procedures, product and manufacturing specifications, codes, standards, manuals and reference materials. |
Guidance information for assessment |
This unit could be assessed in conjunction with any other units addressing the safety, quality, communication, materials handling, recording and reporting associated with assessing technical security requirements, or other units requiring the exercise of the skills and knowledge covered by this unit. |
Range Statement
RANGE STATEMENT |
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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
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Job requirements |
Job requirements may include:
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Information |
Information may include:
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Architectural hardware |
Architectural hardware may include:
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Relevant sources of information |
Relevant sources of information may include:
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Applicable legislation , codes and national standards |
Applicable legislation, codes and national standards may include:
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Organisational requirements |
Organisational requirements may include:
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Customer /client |
Customer/client may include:
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Interpersonal techniques |
Interpersonal techniques may include:
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Measuring tools |
Measuring tools may include:
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Unit Sector(s)
Unit sector |
Competency field
Competency field |
Co-requisite units
Co-requisite units |
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