Modification History
LGAPLEM404A Release 2: Layout adjusted.
LGAPLEM404A Release 1: Primary release.
Unit Descriptor
This unit covers designing, generating and producing information to meet user requirements.
Application of the Unit
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
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Elements describe the essential outcomes of a Unit of Competency |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
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ELEMENT |
PERFORMANCE CRITERIA |
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1 Identify presentation requirements |
1.1 Presentation requirements are determined in consultation with end user. 1.2 Extent, content and intended use of output are considered in recommending presentation format and medium. |
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2 Format and present data |
2.1 Relevant data elements are assembled. 2.2 Procedures are designed for formatting data into compatible format. 2.3 Data formats are selected to meet customer requirements. 2.4 Information is presented to meet user requirements using suitable media in an attractive, informative and useable manner. 2.5 Information is presented in line with appropriate Australian standards. |
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3 Ensure customer satisfaction |
3.1 Work is completed in line with council quality requirements . 3.2 Feedback is sought from customer regarding satisfaction with information and presentation. 3.3 Any areas of dissatisfaction are resolved in line with council policies and procedures. 3.4 Customer feedback is analysed and used as a quality improvement tool. |
Required Skills and Knowledge
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This describes the essential skills and knowledge and their level, required for this unit |
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Required Skills |
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Required Knowledge |
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Evidence Guide
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Overview of assessment requirements |
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated. |
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Critical aspects of evidence to be considered |
Customer requirements are met. Presentation is in line with Australian standards. |
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Context of assessment |
On the job or in a simulated work environment. |
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Method of assessment |
The following assessment methods are suggested:
third-party reports from experienced practitioners completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor. |
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Evidence required for demonstration of consistent performance |
Evidence will need to be gathered over time across a range of variables. |
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Resource implications |
Access to a workplace or simulated case study that provides resources, including:
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Range Statement
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The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
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Data formats may include: |
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Quality requirements may include: |
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Unit Sector(s)
Planning Units
