Modification History
LGACORE104B Release 2: Layout adjusted.
LGACORE104B Release 1: Primary release.
Unit Descriptor
This unit covers working effectively in a local government context, including accepting responsibility for own work. It requires an understanding of and support for local government priorities. The unit is appropriate for all council staff particularly those entering local government for the first time.
Application of the Unit
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a Unit of Competency |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Apply knowledge and understanding of council responsibilities and structure to work |
1.1 Work reflects understanding of relationship between elected members and council staff. 1.2 Responsibilities and duties are performed in accordance with council policies and procedures . 1.3 Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel. 1.4 Communication with council staff is conducted according to organisational protocols and procedures. |
2. Accept responsibility for quality of own work |
2.1 Workplace is well organised and safe and is in accordance with relevant standards and policies. 2.2 Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use. 2.3 Council's code of conduct is adhered to. |
3. Manage own work |
3.1 Instructions are interpreted correctly and checked against prescribed scope and standard of work. 3.2 Factors affecting work requirements are identified and appropriate action is taken. 3.3 Workload is assessed and prioritised within allocated time frames. 3.4 The need for additional support to improve performance is communicated clearly to the appropriate person. |
4. Maintain public safety |
4.1 Potential health and safety hazards are identified and responded to in line with council procedures. 4.2 Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures. 4.3 The potential effect of incidents on different customers , including those with special needs , is taken into account in determining appropriate action. 4.4 Requests for assistance from other staff or the public are responded to promptly and appropriately. 4.5 Reports on accidents and incidents are provided in accordance with council and legal requirements. 4.6 Reports are accurate and comprehensive and clearly distinguish fact and opinion. |
5. Implement environmental procedures |
5.1 Environmental risks and impacts relevant to the specific work being undertaken are identified. 5.2 All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices. 5.3 Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures . 5.4 Contribution to review of environmental procedures is made within limits of responsibility. |
6. Contribute to change process |
6.1 Implications of external change on the council are identified. 6.2 Implications of change in the workplace on own job are identified. 6.3 Agreed changes to improve work outcomes are acted upon. 6.4 Appropriate avenues are accessed to provide suggestions for improvements. 6.5 Suggestions for improving the work are contributed in a constructive way. |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level, required for this unit |
Required Skills |
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Required Knowledge |
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Evidence Guide
Overview of assessment requirements |
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated. |
Critical aspects of evidence to be considered |
The demonstrated ability to:
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Context of assessment |
On the job or in a simulated workplace environment. |
Relationship to other units (prerequisite or co-requisite units ) |
To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular:
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Method of assessment |
The following assessment methods are suggested:
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Evidence required for demonstration of consistent performance |
Evidence will need to be gathered over time across a range of variables. |
Resource implications |
Access to a workplace or simulated case study that incorporates the following resources:
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Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
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Policies and procedures may include: |
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Communication may include: |
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Workplace may include: |
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Standards may include: |
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Factors affecting work requirements may include: |
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Customers may include: |
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Special needs may include: |
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Accidents and incidents may include: |
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Workplace procedures may include: |
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Contributions to review of environmental procedures may include: |
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External change may include: |
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Workplace change may include: |
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Unit Sector(s)
Common.