Unit of competency details

LGACORE104B - Work effectively in local government (Release 2)


Usage recommendation:
Is superseded by LGACOR001 - Work in local governmentThis unit has been superseded by LGACOR001. Information from the following units has been merged: LGACORE105B Work with others in local government LGACORE101B Access learning and career development opportunities LGAWORK204A Plan daily work routines 09/Feb/2021
Supersedes LGACORE104A - Work effectively in the local government context 12/Aug/2009

ReleaseRelease date
2 (this release) 11/Sep/2012
(View details for release 1) 13/Aug/2009

Qualifications that include this unit

CodeSort Table listing Qualifications that include this unit by the Code columnTitleSort Table listing Qualifications that include this unit by the Title columnRelease
LGA30104 - Certificate III in Local GovernmentCertificate III in Local Government1-2 
LGA50208 - Diploma of Local Government (Health and Environment)Diploma of Local Government (Health and Environment)1-2 
LGA50712 - Diploma of Local GovernmentDiploma of Local Government
LGA40404 - Certificate IV in Local Government (Operational Works)Certificate IV in Local Government (Operational Works)1-2 
LGA50104 - Diploma of Local Government AdministrationDiploma of Local Government Administration1-2 
LGA10104 - Certificate I in Local GovernmentCertificate I in Local Government1-2 
LGA40708 - Certificate IV in Local Government (Planning)Certificate IV in Local Government (Planning)1-2 
LGA50404 - Diploma of Local Government (Operational Works)Diploma of Local Government (Operational Works)1-2 
LGA40308 - Certificate IV in Local Government (Health and Environment)Certificate IV in Local Government (Health and Environment)1-2 
LGA40204 - Certificate IV in Local Government AdministrationCertificate IV in Local Government Administration
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SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 080305 Personal Management Training  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 080305 Personal Management Training  03/Jun/2004 
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Modification History

LGACORE104B Release 2: Layout adjusted.

LGACORE104B Release 1: Primary release.

Unit Descriptor

This unit covers working effectively in a local government context, including accepting responsibility for own work. It requires an understanding of and support for local government priorities. The unit is appropriate for all council staff particularly those entering local government for the first time.

Application of the Unit

This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.

Licensing/Regulatory Information

Not applicable.


Not applicable.

Employability Skills Information

This unit contains employability skills.

Elements and Performance Criteria Pre-Content

Elements describe the essential outcomes of a Unit of Competency

Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised  text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide.

Elements and Performance Criteria



1. Apply knowledge and understanding of council responsibilities and structure to work 

1.1 Work reflects understanding of relationship between elected members and council staff.

1.2 Responsibilities and duties are performed in accordance with council policies and procedures .

1.3 Tasks that fall outside scope of responsibilities or limits of authority are proactively referred or delegated to appropriate departments/personnel.

1.4 Communication  with council staff is conducted according to organisational protocols and procedures.

2. Accept responsibility for quality of own work 

2.1 Workplace is well organised and safe and is in accordance with relevant standards and policies.

2.2 Own work is monitored and adjusted according to requirements for job quality, customer service, public responsibility and resource use.

2.3 Council's code of conduct is adhered to.

3. Manage own work 

3.1 Instructions are interpreted correctly and checked against prescribed scope and standard  of work.

3.2 Factors affecting work requirements  are identified and appropriate action is taken.

3.3 Workload is assessed and prioritised within allocated time frames.

3.4 The need for additional support to improve performance is communicated clearly to the appropriate person.

4. Maintain public safety 

4.1 Potential health and safety hazards are identified and responded to in line with council procedures.

4.2 Emergency situations are quickly and correctly recognised, assessed and responded to in line with council procedures.

4.3 The potential effect of incidents on different customers , including those with special needs , is taken into account in determining appropriate action.

4.4 Requests for assistance from other staff or the public are responded to promptly and appropriately.

4.5 Reports on accidents and incidents  are provided in accordance with council and legal requirements.

4.6 Reports are accurate and comprehensive and clearly distinguish fact and opinion.

5. Implement environmental procedures 

5.1 Environmental risks and impacts relevant to the specific work being undertaken are identified.

5.2 All work activities are carried out in accordance with relevant environmental procedures, including sustainable energy work practices.

5.3 Environmental risks and incidents are dealt with, recorded and/or reported according to council and workplace procedures .

5.4 Contribution to review of environmental procedures  is made within limits of responsibility.

6. Contribute to change process 

6.1 Implications of external change  on the council are identified.

6.2 Implications of change in the workplace on own job are identified.

6.3 Agreed changes to improve work outcomes are acted upon.

6.4 Appropriate avenues are accessed to provide suggestions for improvements.

6.5 Suggestions for improving the work are contributed in a constructive way.

Required Skills and Knowledge

This describes the essential skills and knowledge and their level, required for this unit

Required Skills 

  • prioritising work
  • communicating need for support
  • responding to workplace change
  • reporting accidents and incidents verbally
  • filling in accident and incident report forms
  • interpreting instructions
  • implementing sustainable energy work practice
  • problem solving
  • conflict resolution
  • appropriate software and technology skills
  • team work and team building

Required Knowledge 

  • council's occupational health and safety policies and procedures
  • council's environmental policies and procedures
  • council's quality system policies and procedures
  • council's emergency procedures
  • council's organisational structure
  • communication channels within council
  • election process
  • role of councillors and mayor
  • structure of government in Australia
  • functions of local government
  • boundaries of local government
  • duty of care requirements
  • council's public liability
  • sustainable energy work practice techniques

Evidence Guide

Overview of assessment requirements 

A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated.

Critical aspects of evidence to be considered 

The demonstrated ability to:

  • understand the implications of working in the context of local government
  • understand duty of care requirements
  • contribute positively to quality improvement and workplace change
  • work within procedures and policies
  • manage own work effectively
  • implement sustainable energy work practices

Context of assessment 

On the job or in a simulated workplace environment.

Relationship to other units (prerequisite or co-requisite units )

To enable holistic assessment this unit may be assessed with other units that form part of the job role in particular:

  • LGACORE102B Follow defined OHS policies and procedures

Method of assessment 

The following assessment methods are suggested:

  • observation of the learner performing a range of workplace tasks over sufficient time to demonstrate handling of a range of contingencies
  • written and/or oral questioning to assess knowledge and understanding
  • completion of workplace documentation
  • third-party reports from experienced practitioners
  • completion of self-paced learning materials including personal reflection and feedback from trainer, coach or supervisor.

Evidence required for demonstration of consistent performance 

Evidence will need to be gathered over time across a range of variables.

Resource implications 

Access to a workplace or simulated case study that incorporates the following resources:

  • copies of legislation
  • council business and strategic plans
  • other policies, procedures and standards

Range Statement

The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised  wording in the Performance Criteria is detailed below.

Policies and procedures  may include:

  • quality system policies and procedures
  • environmental
  • accident reports
  • responsibilities and duties

Communication  may include:

  • verbal: requiring listening, understanding and clear and direct speech
  • written: requiring attention to the needs of the audience and clear and unambiguous communication of message
  • face to face
  • by telephone

Workplace  may include:

  • work site
  • council section
  • service
  • business unit
  • department
  • work team

Standards  may include:

  • standards set by work group
  • organisational policies and procedures
  • specified work standards
  • legislation
  • Australian standards

Factors affecting work requirements  may include:

  • time and weather contingencies
  • other work demands

Customers  may include:

  • internal
  • external

Special needs  may include:

  • people with a disability
  • children
  • elderly people
  • people from a non-English speaking background

Accidents and incidents  may include:

  • fires
  • accidents to members of public or staff
  • spillages
  • breakages
  • bomb threats
  • robberies

Workplace procedures  may include:

  • environmental procedures, including emergency procedures
  • sustainable energy work practices

Contributions to review of environmental procedures  may include:

  • suggestions requiring the development of practical and workable solutions
  • questions
  • comments
  • participation in committees

External change  may include:

  • international, national and state changes
  • changes in society

Workplace change  may include:

  • implementation of new work practices and services
  • organisational restructures
  • introduction of new technology or communication systems
  • amalgamations

Unit Sector(s)