Modification History
LGACOMP024A Release 2: Layout adjusted.
LGACOMP024A Release 1: Primary release.
Unit Descriptor
This unit covers developing relationships with the community and liaising effectively with individuals and the community. The unit covers areas such as community networking, developing strategies, promoting the council and organization to the community and developing ongoing relationships. The unit is appropriate to employees in all areas of the organisation who need to develop and maintain community relationships.
Application of the Unit
This unit supports the attainment of skills and knowledge required for competent workplace performance in councils of all sizes. Knowledge of the legislation and regulations within which councils must operate is essential. The unique nature of councils, as a tier of government directed by elected members and reflecting the needs of local communities, must be appropriately reflected.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Not applicable.
Employability Skills Information
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the essential outcomes of a Unit of Competency |
Performance criteria describe the required performance needed to demonstrate achievement of the element. Where bold italicised text is used, further information is detailed in the Range Statement. Assessment of performance is to be consistent with the Evidence Guide. |
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
1. Develop and maintain community networks |
1.1 Appropriate network strategies are used to establish and maintain community relationships that promote organisational objectives. 1.2 Network opportunities are identified and pursued to maximise a range of community contacts. 1.3 Information regarding new networks is communicated to inform individuals and colleagues of potential benefits to the organisation. 1.4 Professional networks and associations are participated in to obtain and maintain personal knowledge and skills. |
2. Establish community relationship strategies |
2.1 Relevant community groups and individuals are identified. 2.2 Community group/individual profile is assessed to determine strategy. 2.3 A range of community relationship strategies are identified and analysed to determine appropriate strategies that meet organisational requirements. 2.4 Community relationship strategies are developed to foster trust and confidence of individuals and the community and to promote benefits consistent with organisational requirements. |
3. Maintain and improve ongoing community relationships |
3.1 Strategies are developed to establish processes for obtaining ongoing feedback from community groups or individuals. 3.2 Management systems are assessed to ensure that they support community relationships. 3.3 Feedback obtained is used to develop and implement strategies to maintain and improve relationships with clients. 3.4 Difficult situations are identified and solutions are negotiated using collaborative problem-solving techniques. |
4. Promote the organisation to the community |
4.1 Strategies are developed to represent and promote the organisation's interests and requirements. 4.2 Appropriate presentation skills are used to communicate the goals and objectives of the organisation. 4.3 Issues, policies and practices of the organisation are effectively communicated to a range of individuals and community groups. 4.4 Feedback is obtained to identify and develop ways to improve promotional activities within available opportunities. |
5. Promote the community relationship |
5.1 Strategies are developed that promote relationships between council and the community. 5.2 Issues, policies and practices of the community, group or individual are effectively communicated to a range of individuals and the wider community. 5.3 Feedback is obtained to identify opportunities and develop ways to improve ongoing activities. |
Required Skills and Knowledge
This describes the essential skills and knowledge and their level, required for this unit |
Required Skills |
|
Required Knowledge |
|
Evidence Guide
Overview of assessment requirements |
A person who demonstrates competency in this unit will be able to perform the outcomes described in the Elements to the required performance level detailed in the Performance Criteria. The knowledge and skill requirements described in the Range Statement must also be demonstrated. For example, knowledge of the legislative framework and safe work practices that underpin the performance of the unit are also required to be demonstrated. |
Critical aspects of evidence to be considered |
The demonstrated ability to:
|
Context of assessment |
Competency is demonstrated by performance of all stated criteria, with particular attention to the critical aspects of evidence and the knowledge and skills elaborated in the Evidence Guide, and within the scope of the Range Statement. Assessment must take account of the endorsed Assessment Guidelines in the Local Government Training Package. Assessment of the performance requirements in this unit should be undertaken in an actual workplace or simulated environment. Assessment should reinforce the integration of the key competencies for the particular AQF level. Refer to the key competency levels at the end of this unit. |
Relationship to other units (prerequisite or co-requisite units ) |
To enable holistic assessment this unit may be assessed with other units that form part of the job role, in particular:
|
Method of assessment |
The following assessment methods are suggested:
|
Evidence required for demonstration of consistent performance |
Evidence should be collected over a set period of time that is sufficient to include dealings with an appropriate range and variety of situations. |
Resource implications |
The learner and trainer should have access to appropriate documentation and resources normally used in the workplace. |
Range Statement
The Range Statement relates to the Unit of Competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the Performance Criteria is detailed below. |
|
Network strategies may include: |
|
Professional networks and associations may include: |
|
Feedback on ways to improve promotional activities may include: |
|
Relationship strategies may include: |
|
Unit Sector(s)
Common