Qualification details

LGA30104 - Certificate III in Local Government (Release 2)


Usage recommendation:
Release Status:
ReleaseRelease date
2 (this release) 11/Sep/2012
(View details for release 1) 13/Aug/2009

Training packages that include this qualification

Units of competency

CodeSort Table listing Units of Competency by the Code columnTitleEssentialSort Table listing Units of Competency by the Essential column
BSBSUS201A - Participate in environmentally sustainable work practicesParticipate in environmentally sustainable work practicesN/A
LGACOMP007A - Participate in policy developmentParticipate in policy developmentN/A
LGACOMP008A - Apply conflict resolution strategiesApply conflict resolution strategiesN/A
LGACOMP009A - Implement effective communication techniquesImplement effective communication techniquesN/A
LGACORE101B - Access learning and career development opportunitiesAccess learning and career development opportunitiesN/A
LGACORE102B - Follow defined OHS policies and proceduresFollow defined OHS policies and proceduresN/A
LGACORE103B - Provide service to local government customersProvide service to local government customersN/A
LGACORE104B - Work effectively in local governmentWork effectively in local governmentN/A
LGACORE105B - Work with others in local governmentWork with others in local governmentN/A
LGAGOVA303B - Coordinate production of communication materialsCoordinate production of communication materialsN/A
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SchemeCodeClassification value
ANZSCO Identifier 531111 General Clerk 
ASCO (occupation type) Identifier 6111-11 General Clerk 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 
Qualification/Course Level of Education Identifier 514 Certificate III 
Taxonomy - Industry Sector N/A Water Administration,Recordkeeping,Local Government Administration,Accounting and Bookkeeping,Local Government Regulation 
Taxonomy - Occupation N/A Customer Service Officer (Local Government),Administration Officer (Local Government),Planning Assistant,Rates Officer,Revenue Officer (Local Government),Records Officer 

Classification history

SchemeCodeClassification valueStart dateEnd date
ANZSCO Identifier 531111 General Clerk 02/Feb/2007 
ASCO (occupation type) Identifier 6111-11 General Clerk 24/May/2005 
ASCED Qualification/Course Field of Education Identifier 0809 Office Studies 24/May/2005 
Qualification/Course Level of Education Identifier 514 Certificate III 13/Aug/2009 
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Modification History


TP version 



LGA04 V3

Layout adjusted.


LGA04 V2.2

First release in TGA.


The Certificate III in Local Government reflects the role of employees in Local Government who perform tasks involving a broad range of skilled applications applied in a wide variety of contexts, which may involve application of some discretion and judgement in selecting equipment, services or contingency measures as well as working within known time constraints.

Pathways Information

Not applicable.

Licensing/Regulatory Information

Not applicable.

Entry Requirements

Not applicable.

Employability Skills Summary

Employability Skill 

Industry /enterprise requirements for this qualification include :


  • Engaging in discussions with others who may be internal or external to the organisation
  • Responding to queries from others
  • Using clear verbal and non-verbal communication
  • Reading and interpreting a range of information relevant to job/role
  • Writing to suit audience needs
  • Sharing knowledge and information with others which may include providing feedback on policy development needs, conducting presentations for groups or individuals, public speaking,
  • Participating in consultations with clients and stakeholders
  • Applying negotiation techniques to defuse and resolve conflicts


  • Working cohesively with others
  • Liaising with relevant personnel
  • Understanding the roles of team members and referring tasks to others where appropriate
  • Being able to work with people of differing ages, genders, race, religion, social and cultural backgrounds

Problem solving

  • Resolving work related problems
  • Establishing contingency plans and responding to contingencies
  • Forming and testing assumptions in an effort to resolve problems
  • Implementing conflict resolution strategies
  • Anticipating and responding to potential sources of conflict

Initiative and enterprise

  • Identifying the need to refer tasks which fall outside scope of job/role to others
  • Being proactive
  • Anticipating questions and issues which may be raised during presentations
  • Identifying sources of information and using them effectively
  • Identifying causes of conflict
  • Ability to adjust quickly to changing situations

Planning and organising

  • Planning and organising own work tasks
  • Time management
  • Participating in priority and goal setting
  • Gathering and organising information in order to complete set tasks
  • Organising schedules to ensure work is completed on time
  • Identifying and accessing required resources
  • Coordinating tasks and processes which may include coordinating media, speakers and resource requirements
  • Analysing information and data to support work objectives
  • Preparing materials to be used in presentations, in accordance with council protocols and relevant strategies
  • Ensuring locations for presentations are booked, ensuring access and suitability of premises

Self management

  • Monitoring own work and adjusting accordingly to meet agreed standards and expectations
  • Managing own work area
  • Identifying the need for additional support to enhance own performance
  • Evaluating own response to situations of conflict and managing own emotions


  • Attending relevant on and off the job training sessions
  • Taking responsibility for own learning


  • Using technology relevant to the job/role which may include media aids such as PowerPoint presentations, electronic data projectors, video recorders, overhead projectors, internet and web links
  • Adapting to the use of new technology as appropriate

Packaging Rules

12 units of competency are required for the award of this qualification:

  • 1 core unit
  • 11 elective units

Choose 4 or more elective units from the list below.

NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken.

Choose  the remaining elective units from elsewhere within this Training Package, or  from another endorsed Training Package or  Accredited Course.


  • No more than 4 elective units may be imported.
  • No more than 1 elective unit may be drawn from an AQF level below or above the AQF level of this qualification

Unit Code 

Core Units 


Follow defined OHS policies and procedures

Unit Code 

Elective Units 


Access learning and career development opportunities


Provide service to local government customers


Work effectively in local government


Work with others in local government


Coordinate production of communication materials


Participate in policy development


Apply conflict resolution strategies


Implement effective communication techniques


Participate in environmentally sustainable work practices