Qualification details

Release 

TP version 

Comments 

2

LGA04 V3

Layout adjusted.

1

LGA04 V2.2

First release in TGA.

Employability Skill 

Industry /enterprise requirements for this qualification include :

Communication

• Engaging in discussions with others who may be internal or external to the organisation
• Responding to queries from others by using clear verbal and non-verbal communication and language which is appropriate to the situation
• Providing information on rates and special charges
• Reading and interpreting a range of information relevant to job/role
• Writing to suit audience needs, ensuring that council policy is clearly and accurately reflected in all correspondence
• Sharing knowledge and information with others
• Maintaining accurate and up to date records

Teamwork

• Working cohesively with others who may be internal or external to council
• Liaising with relevant personnel
• Understanding the roles of team members and referring tasks to others where appropriate
• Being able to work with people from different backgrounds

Problem solving

• Resolving work related problems which may include conflicts
• Responding to contingencies

Initiative and enterprise

• Identifying the need to refer tasks which fall outside scope of job/role to others
• Being proactive
• Responding to multiple demands in peak periods

Planning and organising

• Planning and organising own work tasks
• Time management
• Participating in priority and goal setting
• Gathering and organising information in order to complete set tasks
• Organising schedules to ensure work is completed on time
• Identifying and accessing required resources
• Coordinating tasks and processes

Self management

• Monitoring own work and adjusting accordingly to meet agreed standards and expectations
• Managing own work area
• Identifying the need for additional support to enhance own performance

Learning

• Attending relevant on and off the job training sessions
• Taking responsibility for own learning

Technology

• Using technology relevant to the job/role
• Adapting to the use of new technology as appropriate

10 units of competency are required for the award of this qualification:

• 1 core unit
• 9 elective units

Choose 4 or more units from the elective units listed below:NOTE: Unit LGACORE104B is RECOMMENDED to be included in the selection if it has not been previously undertaken.

Choose the remaining elective units from  elsewhere within this Training Package, or  from another endorsed Training Package or  Accredited Course.

NOTE:

• No more than three elective units may be imported.
• No more than one elective unit may be drawn from an AQF level below or above the AQF level of this qualification.

Core Unit 

LGACORE102B

Follow defined OHS policies and procedures

Unit Code 

Elective Units 

LGACOMP007A

Participate in policy development

LGACOMP008A

Apply conflict resolution strategies

LGACOMP009A

Implement effective communication techniques

LGACORE101B

Access learning and career development opportunities

LGACORE103B

Provide service to local government customers

LGACORE104B

Work effectively in local government

LGACORE105B

Work with others in local government

LGAEHRR202B

Provide animal care and control

LGAEHRR203B

Support maintenance of public behaviour in areas under council control

LGAGOVA201B

Issue permits

LGAGOVA202B

Process infringement notices

LGAGOVA303B

Coordinate production of communication materials