Unit of competency details
ICTWEB525 - Implement quality assurance process for websites (Release 1)
Summary
Usage recommendation:
Current
Releases:
1 1 (this release) |
21/Jul/2020 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
ASCED Module/Unit of Competency Field of Education Identifier | 080317 | Quality Management | 21/Jul/2020 | |
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Unit of competency
Modification History
Release
|
Comments
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Release 1
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This version first released with ICT Information and Communications Technology Training Package Version 6.0.
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Application
This unit describes the skills and knowledge required to develop and conduct planned and systematic actions to ensure that websites conform to applicable standards and fulfil client expectations.
It applies to individuals in the web field of work that use highly developed communication, analysis and technical skills to determine intelligent strategies for ongoing website improvement.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Web
Elements and Performance Criteria
ELEMENT
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Establish standards
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1.1 Identify applicable regulatory, accessibility, industry and organisational compliance standards for websites
1.2 Develop and quantify measurable performance standards from those standards
1.3 Establish centralised, distributed or combined quality assurance methodology
1.4 Determine specification from which website was developed
1.5 Establish guidelines for controlling, updating and loading new content on to website
1.6 Document established quality assurance procedures and processes according to organisational procedures
1.7 Confirm standards, guidelines and quality assurance methodology with required personnel and distribute documents as required
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2. Apply standards and track performance
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2.1 Apply all processes as integral part of website development process
2.2 Validate site, updates and new content against performance standards using wide variety of browsers, tools and devices
2.3 Document and disseminate results to required personnel
2.4 Provide feedback to web authors, users and administrators
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3. Develop and apply continuous improvement process
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3.1 Provide performance standards feedback to developers, maintainers and administrators
3.2 Identify below average and unacceptable performance standards and apply required performance improvement measures
3.3 Provide channels for interaction, feedback and suggestions from site users, administrators, developers and maintainers
3.4 Respond accordingly to interaction, feedback and suggestions
3.5 Develop procedures and identify whether feedback and suggestions are applied and actioned
3.6 Conduct regular benchmark reviews based on improved performance and disseminate revised benchmarks
3.7 Document and control changes to procedures, processes and results
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Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
S KILL
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DESCRIPTION
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Numeracy
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- Analyses data to quantify response times and timelines when determining performance standards
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Oral communication
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- Articulates requirements and strategies via an open line of communication using language applicable to audience and environment
- Selects, implements and seeks to improve protocols governing communications to clients and co-workers in a range of work contexts
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Reading
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- Analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria
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Writing
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- Prepares documentation detailing established quality assurance procedures and processes for specific audiences using succinct language according to client requirements and organisational procedures
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Teamwork
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- Implements strategies for a diverse range of colleagues and clients to build rapport and foster strong relationships
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Initiative and enterprise
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- Investigates new and innovative ideas to continuously improve work practices and processes through consultation
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Planning and organising
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- Accepts responsibility for planning and sequencing complex tasks and workload
- Negotiates key aspects with others, including required capabilities, efficiencies and effectiveness
- Monitors progress of plans and schedules and reviews and changes them to meet new demands and priorities
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Problem solving
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- Applies systematic and analytical decision-making processes for complex situations
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Self-management
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- Takes responsibility for following policies, procedures and legislative requirements and identifies organisational implications of new legislation and regulations
- Modifies and develops organisational policies and procedures to comply with legislative requirements and organisational goals
- Seeks to improve policies and procedures according to organisational goals
- Elicits feedback and provides feedback to others
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Unit Mapping Information
Supersedes and is equivalent to ICTWEB511 Implement quality assurance process for websites.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
Assessment requirements
Modification History
Release
|
Comments
|
Release 1
|
This version first released with ICT Information and Communications Technology Training Package Version 6.0.
|
Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- identify, establish and implement a quality assurance process for websites with at least three performance benchmarks and at least three quantitative standards.
In the course of the above, the candidate must:
- evaluate existing processes and procedures
- determine applicable quality assurance methodology
- validate a website against performance standards using at least two different browsers and on at least two different devices
- comply with organisational procedures.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- business process design and customer and business liaison
- legislative and organisational requirements and compliance standards applicable to websites, including:
- copyright and intellectual property
- provisions of privacy legislation
- website accessibility and equity legislation
- methods of developing and quantifying performance standards
- different quality assurance methodologies applicable to websites
- documentation techniques
- site validation processes
- different methods and channels for interaction, feedback and suggestions
- benchmark review processes
- functions and features of website architecture and website security
- workload metrics and technical performance measurement.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- web servers
- a website
- analysis software
- text-editing software
- automatic testing software
- hardware, browsers, tools and devices required to implement quality assurance process for websites
- channels for interaction, feedback and suggestions
- documentation for applicable regulatory, industry compliance and accessibility standards.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2