Unit of competency details
ICTWEB435 - Maintain website performance (Release 1)
Summary
Usage recommendation:
Current
Releases:
| 1 1 (this release) |
21/Jul/2020 |
Companion volumes:
Unit of competency
Assessment requirements
Training packages that include this unit
Qualifications that include this unit
Skill sets that include this unit
Classifications
Classification history
| ASCED Module/Unit of Competency Field of Education Identifier | 020103 | Programming | 21/Jul/2020 | |
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Unit of competency
Modification History
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Release
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Comments
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Release 1
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This version first released with ICT Information and Communications Technology Training Package Version 6.0.
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Application
This unit describes the skills and knowledge required to track and monitor website performance and confirm maintenance of performance levels during peak traffic times and full use access.
The unit applies to individuals who use planning and analytical skills to maintain and improve website performance.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Web
Elements and Performance Criteria
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ELEMENT
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PERFORMANCE CRITERIA
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Elements describe the essential outcomes.
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Performance criteria describe the performance needed to demonstrate achievement of the element.
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1. Benchmark website performance
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1.1 Review client performance expectations, specifications and business requirements
1.2 Identify administration and maintenance requirements, against specifications and business requirements
1.3 Establish performance benchmarks, from specifications and business requirements
1.4 Test and record measured performance benchmarks against specifications
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2. Track and tune website performance
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2.1 Track user activities and compare actual website performance against performance benchmarks in key areas
2.2 Record and document performance inconsistencies and incorporate learning into revised policy and procedures
2.3 Identify website faults and implement improvements using diagnostic and software tools according to organisational policies and procedures
2.4 Establish automatic fault reporting procedures and processes
2.5 Monitor and maintain website security measures
2.6 Document and implement administration and maintenance schedules
2.7 Complete and record fault, correction and maintenance reports
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3. Initiate and monitor performance improvement
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3.1 Plan and action, preventative maintenance and establish preventative indicators
3.2 Identify maintenance, administration and performance problems by establishing a client initiative capturing mechanism
3.3 Review maintenance and administration documentation, security tools and procedures, according to policy and procedures and conduct improvements
3.4 Update website, including information, links, multimedia links and back-end software
3.5 Confirm client performance expectations are met and respond to client
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Foundation Skills
This section describes those language, literacy, numeracy and employment skills that are essential to performance but not explicit in the performance criteria.
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S KILL
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DESCRIPTION
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Numeracy
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- Assigns numerical values to performance requirements,
- Informs decisions, tracks performance and establishes actions to be taken in relation to required work task using measurement data to
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Reading
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- Examines, constructs, organises and validates relationships between discrete and interrelated, data and information
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Writing
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- Modifies documents using on-going analysis of performance data and feedback
- Prepares a well-structured and cohesive document and presents analysis of evidence and actions using required format, technical language and spelling and grammar
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Teamwork
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- Communicates with others in a specific work context using required conventions and protocols
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Self-management
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- Takes personal responsibility for following, explicit and implicit, organisational policies applicable to own work
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Technology
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- Identifies and confirms purposes, specific functions and key features of common digital systems and tools
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Unit Mapping Information
Supersedes and is equivalent to ICTWEB404 Maintain website performance.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
Assessment requirements
Modification History
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Release
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Comments
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Release 1
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This version first released with ICT Information and Communications Technology Training Package Version 6.0.
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Performance Evidence
The candidate must demonstrate the ability to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including evidence of the ability to:
- track, tune and monitor performance of a website’s performance according to client performance expectations, specifications and business requirements.
In the course of the above, the candidate must:
- identify and rectify faults using diagnostic and software tools, where performance is not met
- document faults identified and improvements made according to organisational policy and procedures
- implement scheduled and non-scheduled maintenance
- review and update documentation relating to maintenance and administration and security according to findings
- perform website updates.
Knowledge Evidence
The candidate must be able to demonstrate knowledge to complete the tasks outlined in the elements, performance criteria and foundation skills of this unit, including knowledge of:
- website performance maintenance process including:
- security issues
- website server architecture (e.g. Linux, Windows, Unix)
- website security protocols
- workload (web traffic) metrics
- business process design methodologies relevant to maintaining website performance
- performance benchmark testing techniques
- website improvement methods
- documentation techniques relevant to maintaining website performance
- security tools and procedures
- website administration techniques including updating website content and links
- organisational policies and procedures applicable to maintaining website performance.
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry.
This includes access to:
- client specifications documentation
- web servers and websites
- required software, hardware and digital devices
- technical specifications
- web traffic diagnostic tools, including timing tools to gauge website response times
- organisational policies and procedures.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2
