Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Select the ISP

1.1 Review comparable characteristics of a range of hosting services

1.2 Review the client usage, and ensure that email and mailing list services are flexible enough, to meet current and future business needs

1.3 Review the support service standards, to ensure that they meet the business needs

1.4 Ensure that the ISP hosting service has sufficient data capacity to cover partial outages

1.5 Determine the availability of security technologies

1.6 Determine the availability of scripting languages

1.7 Evaluate optional server applications for advanced web business functions

1.8 Confirm the client selection criteria, and select the ISP hosting service that best matches the criteria

2. Ensure guarantee of a permanent online presence

2.1 Establish that the web-hosting service has systems in place to monitor server performance and availability

2.2 Negotiate the escalation procedures and performance standards with the ISP

2.3 Establish that the security and backup procedures are articulated, and that they meet business needs

3. Ensure that the web host meets the technical requirements

3.1 Take action to ensure that the operating system supports the preferred business development software, applications, extensions and databases

3.2 Establish that the web-host servers support dynamic websites, using the preferred business technologies

3.3 Establish that the web host provides current, and future, disk space requirements

3.4 Establish that site-analysis reports are available, and are flexible enough to meet business needs

3.5 Establish that security systems and payment technologies, meet business and customer expectations, and requirements

4. Benchmark performance and test it against specified criteria

4.1 Test the performance of the ISP during on and off peak times, and record the outcomes

4.2 Establish that email and mailing services have backup procedures in place, and are protected from damage, erasure or unwanted damage

4.3 Take action to ensure that the support services perform according to business needs

Skill 

Performance Criteria 

Description 

Reading

1.1-1.8, 2.1, 3.1

• Reads and interprets specifications, the computer program interface, and documentation from a variety of sources, and consolidates information to determine requirements

Writing

2.1-2.3, 3.5, 4.1

• Prepares documentation expressing ideas, explores complex issues, and is constructed logically, succinctly and accurately

Oral Communication

2.2, 2.3

• Uses listening and questioning skills to confirm understanding for all business requirements, participates in a verbal exchange of ideas/solutions, and uses appropriate, detailed and clear language to address client and ISP personnel

Numeracy

1.4

• Uses mathematical formulas to estimate data storage requirements

Interact with others

2.2, 2.3

• Selects and uses, the appropriate conventions and protocols, when communicating with clients and co-workers in a range of work contexts

Get the work done

1.1, 1.2, 1.4, 1.8, 2.1-2.3, 3.1-3.5, 4.1-4.3

• Takes responsibility for planning, sequencing and prioritising tasks and own workload, for efficiency and effective outcomes
• Makes routine decisions and implements standard procedures for routine tasks, using formal decision-making processes for more complex and non-routine situations
• Addresses less predictable problems and initiates standard procedures in response to these problems, applying problem-solving processes in determining a solution
• Uses familiar digital technologies and systems to access information, search and enter, data and code, present information, and communicate with others, cognisant of data security and safety

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTWEB424 Evaluate and select a web hosting service

ICAWEB424A Evaluate and select a web hosting service

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.