Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan testing of new software and hardware releases

1.1 Obtain manuals, specifications and instructions associated with new releases and identify areas of uncertainty for confirmation with the vendor

1.2 Plan the testing environment of the software and hardware release with relevant personnel

1.3 Determine resources required to assist with the test, and negotiate their availability

1.4 Determine and plan outage and notify relevant personnel

1.5 Notify relevant personnel of impact on the network during the test

1.6 Develop contingency plans to cater for likely problems during the test

2. Test software and hardware releases

2.1 Load new software and conduct tests using required test equipment according to vendor specifications

2.2 Evaluate test results to assess functionality and features of software and hardware according to vendor documentation

2.3 Test compatibility with existing network and take corrective action with vendor as required

2.4 Implement contingency plans in conjunction with network management if integrity of the network is compromised by the new release

3. Complete testing of software and hardware releases

3.1 Document test results and store according to enterprise policy

3.2 Discuss ongoing and likely problems with the vendor and initiate follow-up arrangements to confirm a permanent solution

3.3 Provide clearance for software and hardware release to be put in service in the system according to enterprise procedures

3.4 Update system documentation and service catalogue systems, where required and communicate with operational teams.

SKILL 

DESCRIPTION 

Numeracy

• Extracts and evaluates technical data, including equipment specifications during testing phase

Oral communication

• Articulates requirements and likely challenges when engaging with enterprise personnel, customers and contractors using relevant language suitable to diverse audiences and employs listening and questioning techniques to confirm understanding

Reading

• Organises, evaluates and interprets technical documentation including software and hardware manuals, specifications and relevant enterprise policy and documentation

Writing

• Prepares workplace documentation, including reports and recommendations, incorporating technical language to communicate complex information clearly and effectively

Teamwork

• Selects and uses relevant conventions and protocols when communicating with customers, vendors or technical personnel in a range of work contexts
• Collaborates and cooperates with others to achieve joint outcomes

Planning and organising

• Uses a combination of formal, logical planning processes to identify required information, test strategies and resources

Problem solving

• Uses systematic, analytical processes in complex, non-routine situations, setting goals, gathering relevant information and identifying and evaluating options against agreed criteria
• Uses formal, analytical and lateral thinking techniques for diagnosing problems, and generating and evaluating possible solutions

Self-management

• Adheres to organisational procedures and protocols when planning and undertaking work

Technology

• Uses advanced features of digital systems and tools to enter, store, test and analyse data

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 7.0.