Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 7.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to conduct network system administration

1.1 Obtain work details and scope from relevant personnel and arrange for site access in compliance with required security arrangements, legislation, codes, regulations and standards

1.2 Prepare methodology to conduct platform network optimisation and administration according to organisational requirements

1.3 Interrogate and monitor system platforms to determine error logs, ageing time on processes, database checks and system loadings

1.4 Notify relevant personnel of problems and provide advice and guidance on solutions

1.5 Conduct system measurements from a user perspective on response times and initiate investigations on problems where specifications are not being met

1.6 Assess availability of data storage space and initiate required action

1.7 Develop procedures for system backup and restoration, and review for efficiency of operation and amend, where required

2. Provide application support to system users

2.1 Produce a set of procedures for formal meetings with users on a regular basis, and discuss and support user issues

2.2 Devise training and related instructions for database optimisation and administration

3. Investigate unusual network activity special investigations

3.1 Evaluate requests for investigation to determine detail of action required

3.2 Prepare activity plan including timelines, specific goals, investigative team and resources required to conduct an investigation

3.3 Conduct investigation methodically according to plan and record findings

3.4 Analyse findings and prepare and forward reports, including recommendations to the requesting body

4. Investigate unusual network administration

4.1 Conduct investigation and record findings according to organisational requirements

4.2 Produce a cost-benefit analysis of database optimisation schedule and evaluate the return on investment (ROI)

4.3 Analyse investigative findings and prepare reports and recommendations for relevant personnel

SKILL 

DESCRIPTION 

Numeracy

• Uses mathematical formulae to make statistical calculations about traffic predictions
• Uses mathematical formulae to complete cost-benefit analysis

Oral communication

• Provides verbal instructions and guidance using specific and required language suitable to audience
• Employs listening and questioning techniques to confirm understanding

Reading

• Organises, evaluates and interprets technical specifications and required documentation from a range of complex texts

Writing

• Prepares workplace documentation including training instructions
• Produces reports on system administration and investigations, incorporating technical language, to communicate complex information clearly and effectively

Planning and organising

• Uses a combination of formal, logical planning processes and an understanding of context for complex, high-impact activities with strategic implications

Problem solving

• Recognises and addresses some unfamiliar problems of increasing complexity within own scope
• Uses formal processes to monitor implementation of solutions and reflect on outcomes

Technology

• Uses digital systems and tools to enter, store and monitor data
• Considers the strategic and operational potential of digital technologies to achieve work goals, enhance work processes and enhance solutions

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 7.0.