Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Evaluate network capacity and traffic problems

1.1 Interrogate network alarms to identify areas of route and circuit unavailability

1.2 Assess planned and unplanned outages to determine network unavailability and verify restoration times

1.3 Interrogate system to identify traffic status using network management system

1.4 Analyse system alert to identify real and potential traffic problems

1.5 Analyse customer complaints and traffic measurement data to identify network problems

1.6 Activate and deactivate semi-permanent controls active in the network on a regular basis to simulate irregular traffic

2. Develop strategies to overcome network traffic problems

2.1 Conduct traffic measurements across all identified routes

2.2 Analyse results including historical data to make assessment of traffic volume requirements

2.3 Determine specific thresholds, loading and grading levels to alter traffic flows

2.4 Liaise with personnel to determine amendments to plan, based on funding parameters and budgeted levels

2.5 Develop strategies, based on traffic analysis and patterns, to control traffic and prevent congestion or other traffic problems

2.6 Develop strategies for recovery where traffic congestion occurs

2.7 Develop contingency plans to allow for problems during network changes

3. Apply short and long term solutions

3.1 Implement software changes according to planned strategy

3.2 Develop short-term ad hoc solutions where only a temporary solution is required

3.3 Ensure reversal action can be initiated in cases of temporary solutions

3.4 Implement contingency plan where required

3.5 Undertake monitoring of changes and take measurements to assess outcomes of variations

3.6 Prepare a report based on analysis of measurements for appropriate personnel with recommendations for further changes or actions

3.7 Review and monitor strategies regularly and initiate corrective action where required

4. Detect and take action on potential traffic congestion

4.1 Measure and analyse traffic loads to assess potential congestion problems and determine possible impact

4.2 Control traffic flow to prevent processor overloads

4.3 Evaluate potential traffic increases for impact on the network and develop contingencies to control traffic flow if required

5. Provide traffic indicators for capacity planning

5.1 Predict future potential traffic trends and requirements using data on current and historical traffic patterns

5.2 Identify potential network traffic problems and make recommendations to network planners

5.3 Complete reports with recommendations and forward to enterprise planners and account managers

Skill 

Performance 

Criteria 

Description 

Reading

1.5, 2.2, 5.1

• Organises, evaluates and interprets technical specifications and related documentation from a range of complex texts

Writing

2.5-2.7, 3.6, 5.3

• Prepares clear and concise workplace documentation, including reports and recommendations incorporating technical language, to communicate complex information clearly and effectively

Oral Communication

2.4

• Participates in verbal exchanges using specific and relevant language suitable to audience
• Employs listening and questioning techniques to confirm understanding

Numeracy

1.5, 2.1-2.4, 3.5, 4.1, 5.1

• Uses mathematical formulas to interpret data and make projections about traffic flow
• Uses mathematical formulae to estimate and plan project costs within business budgets

Interact with others

2.4, 5.2, 5.3

• Collaborates with others to achieve joint outcomes
• Selects and uses appropriate conventions and protocols when communicating with personnel in a range of work contexts

Get the work done

1.1-1.4, 1.6, 2.5-2.7, 3.1-3.4, 3.7, 4.2, 4.3

• Uses a combination of formal, logical planning processes and an increasingly intuitive understanding of context for complex, high-impact activities with strategic implications
• Approaches problem-solving in diverse ways, recognising that there is no single formula that applies in all situations
• Uses formal processes to monitor implementation of solutions and reflect on outcomes
• Uses digital systems and tools to enter, store and analyse data

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTTEN603 Undertake network traffic management

ICTTEN6043A Undertake network traffic management

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.