Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to provide consultancy and technical support in the CPE sector

1.1 Obtain consultancy requirements from client

1.2 Establish relationship with industry experts to maintain currency with latest industry innovations in the customer premises’ equipment (CPE) sector

1.3 Access sources of product and technical information relating to change and innovation

1.4 Access and evaluate latest data relating to change and innovation in the CPE sector for company use within an appropriate timeframe

2. Assess customer needs

2.1 Develop knowledge and understanding of the client’s business to provide an accurate solution according to requirements

2.2 Investigate communication requirements including networks, based on business needs and demands

2.3 Ascertain client’s physical and financial parameters

2.4 Present reports and recommendations within client’s timeframes

3. Provide consultancy and expert advice

3.1 Provide timely and accurate expert consultancy and advice to company staff and clients

3.2 Provide communication solutions that meet client’s requirements and relevant legislation, codes, regulations and standards

3.3 Provide alternative solutions for clients where their needs cannot be better met in an innovative way

3.4 Provide a report on advice and solutions that match both the physical and financial demands of the client

3.5 Consult with client for an agreed solution

4. Control and manage product and technical information

4.1 Provide all relevant personnel with the latest product and technical information

4.2 Monitor the information flow process to ensure appropriate personnel have access to the latest data

4.3 Provide the client with final consultancy reports and recommendations

Skill 

Performance 

Criteria 

Description 

Reading

1.4, 3.2

• Recognises and interprets technical and regulatory specifications and related documentation to determine job requirements

Writing

3.1, 3.2, 3.4, 3.5

• Prepares specific expert information which conveys clear recommendations and uses terminology appropriate to present to relevant personnel

Oral Communication

3.1, 3.2, 3.5

• Liaises with customers to ensure requirements are properly understood and can be achieved within established timeframes
• Uses listening and questioning skills to confirm understanding of requirements

Numeracy

3.4

• Interprets numerical information and applies mathematical calculations for dimensioning, cost and financial considerations

Navigate the world of work

2.1, 3.2

• Develops understanding related to current role using a range of formal and informal opportunities to develop knowledge skills and insight
• Keeps up-to-date with relevant legislation and regulations and considers implications of these when providing solutions in the workplace

Interact with others

1.1, 1.2, 2.4, 4.1-4.3

• Considers purpose and possible actions to be taken as a result of any work related communication
• Selects and uses communication conventions and protocols to suit purpose and audience
• Recognises importance of building rapport to establish effective working relationships

Get the work done

1.3, 1.4, 2.2, 2.3,

3.3

• Understands key principles and concepts underpinning design and operation of digital systems and tools
• Takes responsibility for planning and organising site access arrangements and sequencing own workload, identifying ways of combining elements for greater efficiency
• Recognises potential of new and alternative approaches to enhance work practices and outcomes, and accepts the need to consider change
• Makes decisions quickly and intuitively in familiar situations requiring immediate attention, drawing on past experience to identify key variables and determine the best course of action
• When dealing with complex issues, may use intuition to identify the general problem area, switching to analytical processes to clarify goals and key issues, and using lateral thinking processes to generate possible communications solutions

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTTEN501 Provide consultancy and technical support in the customer premises equipment sector

ICTTEN5024A Provide consultancy and technical support in the customer premises equipment sector

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.