Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan response to network alarm

1.1 Determine alarm severity and specific network elements affected from presentation of alarm

1.2 Assess likely impact to client and network of the alarm

1.3 Notify the network operating centre (NOC) and other relevant parties of alarm condition

1.4 Prioritise actioning of alarms according to existing service level agreement obligations and enterprise policy

1.5 Assess impact of any outage issues and major customers affected

1.6 Provide information to and seek advice from other relevant parties in identifying the problem and cause of the alarm condition

1.7 Diagnose likely cause of alarm condition using established methodical strategies

1.8 Escalate diagnosis to higher level fault clearance unit according to enterprise policy where necessary

2. Arrange rectification of network problem

2.1 Implement enterprise policy relating to outages as required

2.2 Rectify network problems when appropriate capability and time constraints can be met

2.3 Enact escalation procedures according to enterprise policy

2.4 Make all alarm data and diagnosis available to other areas with responsibility and jurisdiction for network restoration

2.5 Provide clear and concise instructions to field staff to facilitate all repair efforts

2.6 Monitor progress of the network repair effort

2.7 Apply enterprise policy in relation to alarms requiring no further action

3. Complete alarm clearance tasks

3.1 Reset alarms following network restoration

3.2 Notify all relevant parties of problem rectification

3.3 Undertake appropriate cause and effect studies to prevent re- occurrence of problem

3.4 Complete administrative tasks and recommend any changes required by the enterprise quality assurance system

Skill 

Performance 

Criteria 

Description 

Reading

1.4, 1.8, 2.1, 2.3,

2.7, 3.4

• Recognises and interprets complex technical data and procedures to determine job requirements

Writing

1.3, 2.5, 3.2, 3.4

• Uses clear, specific and industry-related terminology to produce and update workplace documentation

Oral Communication

1.3, 2.5, 3.2

• Articulates requirements clearly and concisely to provide advice and guidance to others and to liaise with technical personnel working across different levels and in different contexts
• Uses well-developed listening and questioning techniques to confirm understanding

Numeracy

1.1

• Uses mathematical formulae to interpret numerical data

Interact with others

1.6, 2.4

• Actively identifies requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit purpose and audience

Get the work done

1.1, 1.2, 1.4, 1.5,

1.7, 1.8, 2.1, 2.2,

2.6, 3.1, 3.3, 3.4

• Understands key principles and concepts underpinning the design and operation of digital systems and tools, and applies these when troubleshooting existing technology and when seeking to understand the potential of new technology
• Works logically and systematically to monitor, analyse and action job priorities
• Implements actions according to a predetermined plan, making adjustments if necessary
• Makes decisions quickly and intuitively in familiar situations requiring immediate attention, drawing on past experience to identify key variables and determine the best course of action
• Uses analytical processes to decide on a course of action, establishing criteria for deciding between options and seeking input and advice from others when necessary

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTTEN411 Monitor, analyse and action telecommunications network alarms

ICTTEN4085A Monitor, analyse and action telecommunications network alarms

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.