Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan to locate and rectify fault

1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards

1.2 Arrange site access according to required procedure

1.3 Obtain information on the nature of fault from the customer

1.4 Obtain suitable testing tools and equipment and specify personal protective equipment

1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type

2. Locate and diagnose fault

2.1 Conduct appropriate test to identify type of fault

2.2 Isolate fault progressively to remove likely variables from assessment

2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time

2.4 Notify customer of findings

3. Rectify fault

3.1 Determine options to rectify fault, and present options to customer

3.2 Advise customer of costs of any repair not covered by service agreement

3.3 Rectify fault if in agreement with client

3.4 Conduct work in a manner which is safe for repairer and customer

3.5 Refer any unresolved faults to other parties for resolution or escalation if required

4. Complete documentation and clean up worksite

4.1 Advise customer of successful fault clearance and secure sign-off

4.2 Complete all records

4.3 Complete reports to justify fault diagnosis and rectification methodology, if required

4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements

4.5 Restore any changes made to worksite during fault repair to the customers satisfaction

Skill 

Performance 

Criteria 

Description 

Writing

4.1, 4.2, 4.3

• Completes technical workplace documentation using appropriate language and form to meet specific purpose

Oral Communication

1.3, 2.4, 3.2

• Articulates specific requirements clearly and checks understanding
• Uses questioning and active listening to obtain required information

Numeracy

2.1

• Interprets numerical data from network tests

Navigate the world of work

1.1, 1.2, 3.4, 4.4,

4.5

• Takes personal responsibility for following explicit and implicit policies, procedures and legislative requirements relevant to own work context

Interact with others

1.3, 3.1, 3.3, 3.5,

4.1

• Selects appropriate form, channel and mode of communication when liaising with customers and personnel on technical and operational matters

Get the work done

1.2, 1.4, 1.5, 2.1,

2.2, 2.3, 3.1, 3.3

• Plans and implements tasks in line with organisational expectations, legislative requirements and work role
• Recognises and anticipates a range of problems, actively looking for early warning signs and implementing contingency plans when appropriate
• Uses digital technologies and systems to complete required tasks

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTTEN401 Locate, diagnose and rectify faults

ICTTEN4081A Locate, diagnose and rectify faults

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.