Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 2.0. |
Application
This unit describes the skills and knowledge required to locate, diagnose and rectify faults in telecommunications networks.
It applies to individuals who may work as telecommunications officers, communications cablers, or installers of customer premises' equipment, for optical and radio frequency (RF) equipment, multimedia and IP networks.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Telecommunications – Telecommunications Networks Engineering
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Plan to locate and rectify fault |
1.1 Prepare for given work according to relevant legislation, work health and safety (WHS) regulations, codes, standards and identified hazards 1.2 Arrange site access according to required procedure 1.3 Obtain information on the nature of fault from the customer 1.4 Obtain suitable testing tools and equipment and specify personal protective equipment 1.5 Conduct fault-finding using methodical and safe practices suitable for system and problem type |
2. Locate and diagnose fault |
2.1 Conduct appropriate test to identify type of fault 2.2 Isolate fault progressively to remove likely variables from assessment 2.3 Locate fault without undue interruptions to customer activity, in the shortest possible time 2.4 Notify customer of findings |
3. Rectify fault |
3.1 Determine options to rectify fault, and present options to customer 3.2 Advise customer of costs of any repair not covered by service agreement 3.3 Rectify fault if in agreement with client 3.4 Conduct work in a manner which is safe for repairer and customer 3.5 Refer any unresolved faults to other parties for resolution or escalation if required |
4. Complete documentation and clean up worksite |
4.1 Advise customer of successful fault clearance and secure sign-off 4.2 Complete all records 4.3 Complete reports to justify fault diagnosis and rectification methodology, if required 4.4 Remove all waste and debris from worksite and dispose of them according to environmental requirements 4.5 Restore any changes made to worksite during fault repair to the customers satisfaction |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Writing |
4.1, 4.2, 4.3 |
|
Oral Communication |
1.3, 2.4, 3.2 |
|
Numeracy |
2.1 |
|
Navigate the world of work |
1.1, 1.2, 3.4, 4.4, 4.5 |
|
Interact with others |
1.3, 3.1, 3.3, 3.5, 4.1 |
|
Get the work done |
1.2, 1.4, 1.5, 2.1, 2.2, 2.3, 3.1, 3.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTTEN401 Locate, diagnose and rectify faults |
ICTTEN4081A Locate, diagnose and rectify faults |
Updated to meet Standards for Training Packages. |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2