Modification History
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Release |
Comments |
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Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 6.1. |
Description
This skill set addresses the skills and knowledge needed to support small businesses in building a digital presence, transitioning to online solutions and providing online customer service.
Pathways Information
These units of competency provide credit towards BSB30315 Certificate III in Micro Business Operations, ICT30120 Certificate III in Information Technology SIR30216 Certificate III in Retail and other qualifications that allow for selection of these units.
Licensing/Regulatory Information
No licensing, legislative or certification requirements apply to this skill set at the time of publication.
Skill Set Requirements
BSBXCS303 Securely manage personally identifiable information and workplace information
ICTWEB304 Build simple web pages
SIRXCEG006 Provide online customer service
SIRXMKT002 Use social media to engage customers
Target Group
This skill set is for those working in small businesses in any industry who require the skills and knowledge to transform and transition their business models so that they can operate in an online context.
Suggested words for Statement of Attainment
These units of competency from the BSB Business Services, ICT Information and Communications Technology and SIR Retail Services Training Packages meet industry requirements for applying digital skills to help small businesses transition to an online context.
