Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 6.0. |
Application
This unit describes the skills and knowledge required to analyse and prioritise change requests as part of managing Information and Communications Technology (ICT) systems that undergo continual change.
It applies to experienced individuals who provide technical advice, guidance and leadership in the resolution of specified problems and may have responsibility for organising others.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Unit Sector
Systems administration and support
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Prepare to prioritise change requests |
1.1 Identify organisational change request recording methods, policies and procedures 1.2 Identify and document change requests according to organisational policies and procedures 1.3 Classify and prioritise change requests according to service level agreements (SLAs) and organisational requirements |
2. Determine priority settings |
2.1 Identify organisational business continuity risks 2.2 Prioritise identified risks and determine risk reduction change implementation hierarchy 2.3 Evaluate costs, benefits and timing of change implementation according to organisational requirements 2.4 Schedule and document change analysis according to organisational requirements 2.5 Submit document to required personnel, seek and respond to feedback |
3. Develop change analysis work plan |
3.1 Identify change requests 3.2 Determine and document systems impact and organisation of methodology and timing of change 3.3 Determine and document change plan and include required change development resources 3.4 Submit documentation to required personnel and seek and respond to feedback 3.5 Obtain final task sign off |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
S KILL |
DESCRIPTION |
Numeracy |
|
Oral communication |
|
Reading |
|
Writing |
|
Teamwork |
|
Planning and organising |
|
Problem solving |
|
Self-management |
|
Technology |
|
Unit Mapping Information
Supersedes and is equivalent to ICTSAS511 Prioritise ICT change requests.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2