Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 6.0. |
Application
This unit describes the skills and knowledge required to review and develop maintenance strategies and supporting processes to achieve continuity of Information and Communications Technology (ICT) operations and business functions.
It applies to individuals who apply specialised and technical knowledge in developing strategic initiatives and in performing or organising others to complete complex technical operations.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Systems administration and support
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Identify and analyse maintenance requirements |
1.1 Identify and document business continuity system malfunction risks according to task requirements 1.2 Identify and document quantification of loss potential 1.3 Identify core business functions and determine organisational service requirements 1.4 Develop and document maintenance strategy according to organisational policies, procedures and requirements 1.5 Submit document to required personnel, seek and respond to feedback |
2. Identify and analyse IT system components |
2.1 Review organisational systems architecture and configuration documentation 2.2 Conduct equipment and software audit and obtain required information as required 2.3 Determine and document required component and software warranty status according to vendor requirements 2.4 Identify and document recommendation for critical components, software and service arrangements |
3. Develop service level agreements |
3.1 Determine and document organisational maintenance requirements 3.2 Prepare and document service level agreements (SLAs) according to organisational requirements 3.3 Submit documentation to required personnel, seek and respond to feedback |
4. Formulate maintenance strategy |
4.1 Analyse and document maintenance options according to business cost constraints, risks and SLAs 4.2 Determine and document maintenance according to SLA and organisational requirements 4.3 Determine and document preventative maintenance schedule according to SLA and organisational requirements 4.4 Submit documentation to required personnel and seek and respond to feedback |
5. Define organisational and supplier processes and standards |
5.1 Negotiate and create reporting procedures for service requests with client and suppliers 5.2 Determine response time standards with client and suppliers 5.3 Create escalation procedures with client and suppliers 5.4 Set up support function according to business standards and procedures according to industry best practices |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
S KILL |
DESCRIPTION |
Learning |
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Numeracy |
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Oral communication |
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Reading |
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Writing |
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Teamwork |
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Planning and organising |
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Problem solving |
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Self-management |
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Unit Mapping Information
Supersedes and is equivalent to ICTSAS510 Review and develop ICT maintenance strategy.
Links
Companion Volume Implementation Guide is found on VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2