Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.
It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.
No licensing, legislative, or certification requirements apply to this unit at the time of publication.
Unit Sector
Systems administration and support
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Determine organisational help desk procedures |
1.1 Review organisation’s technical support procedures 1.2 Interrogate help desk system 1.3 Liaise with client |
2. Install or upgrade a desktop OS |
2.1 Install an OS 2.2 Upgrade an existing OS 2.3 Research and implement automated OS installation techniques and procedures 2.4 Migrate files |
3. Manage and troubleshoot resource access |
3.1 Configure local resources access 3.2 Configure sharing of local resources 3.3 Assign access rights to shared resources |
4. Configure and troubleshoot hardware devices and drivers |
4.1 Determine and resolve problems with hardware resources 4.2 Research and install appropriate device drivers 4.3 Configure hardware resources 4.4 Configure device drivers |
5. Configure and troubleshoot the desktop and user environments |
5.1 Construct profiles for users 5.2 Organise shortcuts 5.3 Arrange screen management |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2, 2.3, 3.1-3.3, 4.2 |
|
Writing |
1.3 |
|
Oral Communication |
1.3 |
|
Numeracy |
1.1, 2.3, 4.2 |
|
Interact with others |
1.3 |
|
Get the work done |
1.2, 2.1-2.4, 3.1-3.3, 4.1-4.4, 5.1-5.3 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTSAS518 Install and upgrade operating systems |
ICASAS518A Install and upgrade operating systems |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2