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Unit of competency details

ICTSAS518 - Install and upgrade operating systems (Release 1)

Summary

Usage recommendation:
Current
Mapping:
MappingNotesDate
Supersedes and is equivalent to ICASAS518A - Install and upgrade operating systemsUpdated to meet Standards for Training Packages 24/Mar/2015

Release Status:
Current
Releases:
ReleaseRelease date
1 1 (this release) 25/Mar/2015


Training packages that include this unit

Classifications

SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 020117 Operating Systems  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 020117 Operating Systems  30/Jul/2015 
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Unit Of competency

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Application

This unit describes the skills and knowledge required to maintain, install new and upgrade existing operating systems (OS) in a medium to large organisation.

It applies to individuals who apply technical and specialised knowledge to undertake complex support operations.

No licensing, legislative, or certification requirements apply to this unit at the time of publication.

Unit Sector

Systems administration and support

Elements and Performance Criteria

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Determine organisational help desk procedures

1.1 Review organisation’s technical support procedures

1.2 Interrogate help desk system

1.3 Liaise with client

2. Install or upgrade a desktop OS

2.1 Install an OS

2.2 Upgrade an existing OS

2.3 Research and implement automated OS installation techniques and procedures

2.4 Migrate files

3. Manage and troubleshoot resource access

3.1 Configure local resources access

3.2 Configure sharing of local resources

3.3 Assign access rights to shared resources

4. Configure and troubleshoot hardware devices and drivers

4.1 Determine and resolve problems with hardware resources

4.2 Research and install appropriate device drivers

4.3 Configure hardware resources

4.4 Configure device drivers

5. Configure and troubleshoot the desktop and user environments

5.1 Construct profiles for users

5.2 Organise shortcuts

5.3 Arrange screen management

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 2.3, 3.1-3.3, 4.2

  • Interprets and analyses a range of textual information and numerical data from a range of technical sources to determine necessary actions

Writing

1.3

  • Uses clear and precise information and numerical data in appropriate formats to convey information to clients/users

Oral Communication

1.3

  • Uses clear and accurate language to convey technical information to clients/users

Numeracy

1.1, 2.3, 4.2

  • Interprets and applies numerical data in source materials relevant to the activity

Interact with others

1.3

  • Identifies and uses appropriate conventions and protocols when communicating with clients

Get the work done

1.2, 2.1-2.4, 3.1-3.3, 4.1-4.4, 5.1-5.3

  • Accepts responsibility for planning, prioritising and sequencing complex tasks and workload
  • Uses problem solving techniques to analyse required outcomes to manage client operating systems
  • Uses digital technologies to manage information and communications technology (ICT) operations

Unit Mapping Information

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTSAS518 Install and upgrade operating systems

ICASAS518A Install and upgrade operating systems

Updated to meet Standards for Training Packages

Equivalent unit

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2

 

Assessment requirements

Modification History

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

Performance Evidence

Evidence of the ability to:

  • determine organisation operating systems (OS) requirements
  • install or upgrade OS
  • customise OS to user requirements
  • manage and configure hardware devices
  • manage and configure desktop.

Note: Evidence must be provided for at least TWO operating systems.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain procedures and techniques involved in the installation and upgrade of OS
  • explain procedures and principals involved in unattended OS installation
  • describe OS configuration issues that may arise with hardware and desktop environments.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the systems administration and support field of work, and include access to:

  • special purpose tools, equipment and materials
  • industry software packages
  • stand-alone or networked personal computers
  • appropriate OS installation compact disk or recovery boot disks
  • drivers for connected devices
  • helpdesk system
  • OS service packs.

Assessors must satisfy NVR/AQTF assessor requirements.

Links

Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2