Unit of competency
Modification History
Release |
Comments |
Release 1 |
This version first released with ICT Information and Communications Technology Training Package Version 1.0. |
Application
This unit describes the skills and knowledge required to receive, review and carry out change requests while using a change management system, according to client requirements.
This unit applies to individuals who may work under supervision and have a level of responsibility to ensure work is completed to quality standards and requirements.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
Unit Sector
Systems administration and support
Elements and Performance Criteria
ELEMENT |
PERFORMANCE CRITERIA |
Elements describe the essential outcomes. |
Performance criteria describe the performance needed to demonstrate achievement of the element. |
1. Review change requests |
1.1 Receive and document requests for hardware and software changes from client, using a change management system and according to organisational help desk procedures 1.2 Gather and organise system data relevant to the change requests, using available diagnostic tools 1.3 Review proposed changes against current and future business requirements and examine system data, with work team, to select appropriate changes 1.4 Discuss and clarify the selected changes with client |
2. Modify system according to requested changes |
2.1 Develop a plan, with prioritised tasks and contingency arrangements, for modification of the system 2.2 Undertake selected system changes according to organisational guidelines and procedures, and according to manufacturer recommendations 2.3 Test system changes for performance, and identify problems 2.4 Resolve identified problems 2.5 Revise relevant client and technical documentation to reflect system changes according to organisational standards 2.6 Notify client of status of change and update change management system, as per organisational help desk procedures |
3. Prepare and deliver training on use of modified system |
3.1 Prepare training to meet needs of client in using the changed system 3.2 Deliver prepared training appropriate to client |
Foundation Skills
This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.
Skill |
Performance Criteria |
Description |
Reading |
1.1, 1.2,1.3 |
|
Writing |
1.1, 1.4, 2.1, 2.5, 2.6 |
|
Oral Communication |
1.4, 2.6, 3.2 |
|
Interact with others |
1.3, 3.2 |
|
Get the work done |
1.1-1.3, 2.1-2.6, 3.1, 3.2 |
|
Unit Mapping Information
Code and title current version |
Code and title previous version |
Comments |
Equivalence status |
ICTSAS412 Action change requests |
ICASAS412A Action change requests |
Updated to meet Standards for Training Packages |
Equivalent unit |
Links
Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2