Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Review change requests

1.1 Receive and document requests for hardware and software changes from client, using a change management system and according to organisational help desk procedures

1.2 Gather and organise system data relevant to the change requests, using available diagnostic tools

1.3 Review proposed changes against current and future business requirements and examine system data, with work team, to select appropriate changes

1.4 Discuss and clarify the selected changes with client

2. Modify system according to requested changes

2.1 Develop a plan, with prioritised tasks and contingency arrangements, for modification of the system

2.2 Undertake selected system changes according to organisational guidelines and procedures, and according to manufacturer recommendations

2.3 Test system changes for performance, and identify problems

2.4 Resolve identified problems

2.5 Revise relevant client and technical documentation to reflect system changes according to organisational standards

2.6 Notify client of status of change and update change management system, as per organisational help desk procedures

3. Prepare and deliver training on use of modified system

3.1 Prepare training to meet needs of client in using the changed system

3.2 Deliver prepared training appropriate to client

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2,1.3

• Interprets and analyses technical textual information and numerical data to determine requirements and complete necessary actions

Writing

1.1, 1.4, 2.1, 2.5, 2.6

• Uses clear language and formats appropriate to the task to record and update explicit technical information, requirements and recommendations

Oral Communication

1.4, 2.6, 3.2

• Uses clear and precise language, and interacts effectively with a range of personnel to convey complex technical information, including during training sessions

Interact with others

1.3, 3.2

• Selects and uses appropriate conventions and protocols when communicating with co-workers and client in a range of work contexts

Get the work done

1.1-1.3, 2.1-2.6, 3.1, 3.2

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Uses formal analytical thinking techniques for identifying issues and generating possible solutions, seeking input from others as required
• Uses main features and functions of digital tools to complete work tasks

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTSAS412 Action change requests

ICASAS412A Action change requests

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.