Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Identify common symptoms and preventative maintenance techniques

1.1 Develop a troubleshooting process to help resolve problems

1.2 Determine the specific symptoms relevant to different types of hardware, operating system and printer problems

1.3 Identify common preventative maintenance techniques to support maintenance strategies

2. Operate system diagnostics

2.1 Run the system diagnostic program according to specification

2.2 Modify the system configuration as indicated by the diagnostic program

2.3 Carry out preventative maintenance in line with organisational guidelines

3. Scan system for viruses

3.1 Scan the system to check and maintain virus protection

3.2 Report identified viruses to an appropriate person

3.3 Remove virus infections found by the scan using software tools and procedures, or by restoring backups

3.4 Document relevant symptom and removal information

Skill 

Performance Criteria 

Description 

Reading

1.1-1.3, 2.1-2.3, 3.3

• Interprets textual information to identify issues and solutions to maintain the appropriate standards

Writing

3.2, 3.4

• Records key information to note output of investigations, and sequences writing to produce cohesive text for reference

Oral Communication

3.2

• Presents factual information in a clear manner, using specific and appropriate language

Interact with others

3.2

• Selects and uses appropriate strategies to establish and maintain spoken communication in familiar and some unfamiliar contexts
• Derives meaning from a range of oral texts in familiar and some unfamiliar contexts

Get the work done

All

• Takes responsibility for planning, sequencing and prioritising tasks and own workload for efficiency and effective outcomes
• Makes routine decisions and implements standard procedures for routine tasks, using formal decision making processes for more complex and non-routine situations
• Applies formal problem solving processes when tackling an unfamiliar problem, breaking complex issues into manageable parts and identifying and evaluating several options for action
• Understands key principles and concepts that underpin the design, application and operation of digital systems and tools

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTSAS301 Run standard diagnostic tests

ICASAS301A Run standard diagnostic tests

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.