Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan business analysis approach

1.1 Identify business analysis initiative and establish applicable organisational process needs and objectives

1.2 Review organisational and legislative requirements, including standards, guidelines and processes applicable to initiative

1.3 Define process requirements of business analysis initiative, according to organisational requirements

1.4 Tailor approach to needs of specific business analysis initiative, according to organisational standards

1.5 Engage with required personnel and determine how work will be completed

1.6 Plan execution of business analysis activities according to organisational requirements

2. Conduct stakeholder analysis

2.1 Identify stakeholders who may be affected by business need or new solution

2.2 Assess stakeholder attitudes toward and influence over initiative

2.3 Decide which stakeholders will have authority over business analysis activities

2.4 Instigate regular reviews and identify new stakeholders and changed positions as business needs evolve

3. Plan business analysis activities and communication

3.1 Discuss and establish type of project or initiative and business analysis deliverables

3.2 Determine scope of work in business analysis activities

3.3 Establish and approve which activities the business analyst will perform and when

3.4 Develop estimates for business analysis work

3.5 Determine methods to receive, distribute, access, update and escalate information from project stakeholders

3.6 Decide how best to communicate with each stakeholder according to stakeholder needs and constraints to communication

4. Plan requirements management process

4.1 Establish a requirements repository for storing requirements, including those under development, under review, and approved requirements

4.2 Assess need and process for requirements traceability based on applicable factors

4.3 Conclude which requirements attributes will be captured

4.4 Determine requirements change management process

5. Manage business analysis performance

5.1 Determine which metrics will be used when measuring work performed by business analyst

5.2 Report performance in required format according to project needs

5.3 Assess performance measures and determine where problems may be occurring in executing business analysis activities

5.4 Identify and recommend preventative or corrective actions as required

5.5 Confirm and review business analysis performance and recommended actions with required personnel

S KILL 

DESCRIPTION 

Numeracy

• Performs mathematical calculations and analyses financial information, costs and values when determining estimates

Oral communication

• Determines and confirms stakeholder requirements, using collaborative techniques, including active listening and questioning
• Selects and implements communications systems, processes and practices with internal and external stakeholders to communicate information and build rapport

Reading

• Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements

Writing

• Prepares documentation expressing ideas, exploring complex issues using succinct language and logical structure

Planning and organising

• Plans strategic priorities and outcomes within a flexible, efficient and effective context, in a diverse environment exposed to competing demands

Problem solving

• Identifies key factors impacting decisions and their outcomes, drawing on experience, competing priorities and decision-making strategies where applicable

Self-management

• Works autonomously, making high-level decisions to achieve and improve organisational goals
• Takes a lead role in development of organisational goals, roles and responsibilities
• Gathers and analyses data and seeks feedback

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.