Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Define business need

1.1 Identify and analyse business goals and objectives and link to measures

1.2 Analyse business processes, model and strategies and applicable organisational policies and guidelines

1.3 Identify and investigate issues and determine business problems and opportunities according to organisational requirements

1.4 Discuss consequences of business problems to organisation with required personnel

1.5 Identify and discuss applicable ICT solutions to business problem and speed of implementing solution

1.6 Determine desired outcomes of proposed solutions

1.7 Document research outcomes including business problems and potential solutions

2. Assess capability gaps

2.1 Determine existing capabilities of organisation and relate to desired objectives and outcomes

2.2 Identify capabilities required to achieve the desired future state and assess gaps

2.3 Test assumptions and use results in decision making process

2.4 Document identified capability gaps according to organisational requirements

3. Determine solution approach

3.1 Discuss identified ICT solutions and applicability to business objectives

3.2 Generate assumptions and identify constraints and risks which may affect choice of solutions, according to organisational procedures

3.3 Identify processes, tools and software required in implementing proposed solutions

3.4 Assess and rank solution approaches and select applicable solutions

4. Define solution scope

4.1 Determine solution scope in terms of major features and functions to be included

4.2 Explain implementation approach and how chosen solution will deliver solution scope to required personnel

4.3 Identify and analyse major business and technical dependencies

4.4 Document determined solution approach and scope according to organisational requirements

5. Define business case and finalise process

5.1 Identify benefits of recommended solution in terms of both qualitative and quantitative gains to organisation

5.2 Estimate total net cost of solution

5.3 Perform initial risk assessment

5.4 Agree how identified costs and benefits will be assessed and evaluated

5.5 Finalise documentation and seek feedback from required personnel

5.6 Amend accordingly, and obtain sign-off from required personnel

S KILL 

DESCRIPTION 

Numeracy

• Interprets complex financial information and performs calculations in estimating costs, using highly developed numeracy skills

Oral communication

• Uses listening and questioning techniques to articulate complex concepts and requirements using industry language

Reading

• Critically analyses complex documentation from a variety of sources and consolidates information applicable to specific criteria when determining requirements

Writing

• Prepares documentation analysing requirements and expressing ideas and solution scope in a logical and succinct manner

Initiative and enterprise

• Explores and incubates new and innovative ideas through unconstrained analysis and critical thinking when developing and improving organisational goals

Planning and organising

• Plans strategic priorities and outcomes in a diverse environment exposed to competing demands

Problem solving

• Identifies key factors impacting decisions and their outcomes, drawing on experience, competing priorities and decision-making strategies where required

Self-management

• Works autonomously, making high-level decisions to achieve and improve organisational goals
• Takes a lead role in development of organisational goals, roles and responsibilities
• Develops and implements strategies and confirms organisational policies, procedures and regulatory requirements are met
• Gathers and analyses data, and seeks feedback

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.