Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

Elements 

Performance Criteria 

Elements describe the essential outcomes

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare information and formats for training, marketing and sales resources

1.1 Identify target audience, product type, resources type, format and purpose to be developed

1.2 Locate enterprise resources relating to telecommunications product information and technical data suitable for training, such as marketing and sales materials, manufacturer’s documentation and sites for suitable resources

1.3 Research range of formats for resources and materials to meet requirements of identified audience

1.4 Determine specifications for resource material and confirm with client for approval

2. Develop resources and obtain approvals

2.1 Produce draft training, marketing and sales resources in consultation with relevant user groups and training resource designers

2.2 Check that resources are for latest product available for sales and marketing

2.3 Produce clear and accurate training manuals and user guides

2.4 Confirm accuracy of information with appropriate technical staff prior to publication or production, and obtain approvals

3. Monitor distribution and maintenance of resources

3.1 Develop schedule for distribution of resources consistent with product or facility release and list of users

3.2 Seek feedback on content and presentation from users and make improvements as required

Skill 

Performance Criteria 

Description 

Reading

1.1-1.4, 2.2, 2.4, 3.2

• Critically organises, evaluates and applies content from a range of structurally complex texts including client briefs, product and technical information and interpretation of feedback from users

Writing

1.3, 1.4, 2.1, 2.3, 3.1, 3.2

• Generates complex written texts appropriate for a specific audience, demonstrating control over a broad range of writing styles and purposes

Oral Communication

1.1, 1.4, 2.1, 2.4, 3.2

• Establishes and maintains complex and effective rapport with clients and colleagues, with a depth of understanding that includes multiple and unstated meanings

Navigate the world of work

1.4, 2.4

• Recognises and follows explicit and implicit protocols in relation to liaison with clients and staff
• Ensures knowledge of legislative requirements and products is kept up to date to provide accurate information

Get the work done

1.1-1.4, 2.1, 2.2, 3.2

• Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences and consider implementation issues and contingencies in relation to resource production
• Makes a range of critical and non-critical decisions in relatively complex situations, taking a range of constraints into account when determining content and format requirements
• Adopts content and presentation proposals suggested by others and finds ways to make them work in practice
• Reflects on the ways in which digital systems and tools are used or could be used to develop resources, and begins to recognise strategic as well as operational applications

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTPRO501 Develop training, marketing and sales resources for telecommunications products

ICTPRO5026A Develop training, marketing and sales resources for telecommunications products

Updated to meet Standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.