Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Obtain the business requirements

1.1 Ensure that the business requirements and business specifications have been obtained from the client or the appropriate person

1.2 Manage the team’s identification of the client’s business model

1.3 Ensure that the technical specifications for the business problem have been determined

1.4 Manage the confirmation of key stakeholder requirements with stakeholders

1.5 Confirm the documentation of business objectives, technical requirements, and the problem

2. Evaluate the impact of the technical requirements

2.1 Review business problems, opportunities and objectives

2.2 Confirm that the technical requirements are complete

2.3 Review the hardware, software and network requirements

2.4 Coordinate the investigation into the processes to be changed by the business solution

2.5 Review the evaluation document, on the impact of the technical requirements on the business

3. Produce technical business solutions

3.1 Confirm the technical solutions produced in response to problems and business requirements

3.2 Review the costs involved in implementing the solutions

3.3 Review the recommendation from a range of supplier products, to determine which one best meets the technical requirements

3.4 Review, and report on, the technical solutions addressing the business specifications, and provide recommendations against the business requirements

4. Document and validate the agreed solutions

4.1 Ensure the report is forwarded to the appropriate person for feedback

4.2 Manage the feedback and incorporate changes, as required

4.3 Coordinate the redistribution of adjusted reports to the appropriate person

4.4 Obtain sign-off on the final business solution

Skill 

Performance Criteria 

Description 

Reading

1.3, 1.5, 2.1, 2.2, 2.3, 2.5, 3.1, 3.4, 4.2

• Recognises, and interprets, complex technical and operational documentation, to determine and confirm job requirements

Writing

1.4, 4.2

• Develops a broad range of material including reports, design solutions, technical specifications and recommendations in required formats, for a specific audience, using clear and detailed language in order to convey explicit information, requirements, and recommendations

Oral Communication

1.3, 1.4, 4.2

• Articulates technically complex concepts and operational, and business-related, matters using the specific and relevant language suitable to the audience, and liaises with diverse personnel
• Uses listening and questioning skills to confirm understanding for requirements

Numeracy

2.1, 2.5, 3.2

• Uses mathematical formulas and calculations to estimate and plan project costs

Interact with others

1.1, 1.2, 4.1, 4.3, 4.4

• Actively identifies the requirements of important communication exchanges, selecting appropriate channels, format, tone and content to suit the purpose and audience
• Fosters a collaborative culture within own sphere of influence, facilitating a sense of commitment and cohesion, and highlighting, and using the strengths of those involved

Get the work done

1.1, 1.2, 2.3, 2.4, 3.1, 3.3

• Demonstrates a sophisticated understanding of principles, concepts, language and practices associated with the digital world and uses these to troubleshoot, and understand, the uses and potential of new technology
• Uses a broad range of strategies to store, access and organise virtual information, recognising that design choices will influence what information is retrieved, and how it may be interpreted, and used
• Is acutely aware of the importance of understanding, monitoring and controlling access to digitally stored and transmitted information
• Uses a mix of intuitive and formal processes to identify key information and issues, evaluate alternative strategies, anticipate consequences, and consider implementation issues and contingencies
• Uses a nuanced understanding of context to adapt varied business procedures to requirements, depending on operational contingencies, risk situations and environments

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTPRG602 Manage the development of technical solutions from business specifications

ICAPRG602A Manage the development of technical solutions from business specifications

Updated to meet Standards for Training Packages.

Minor changes to the performance criteria for clarity.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.