Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Plan the strategies for structured troubleshooting and monitoring of enterprise networks

1.1 Develop strategies to monitor and manage an enterprise network to ensure availability and performance standard

1.2 Conduct equipment and skills audits as required

1.3 Evaluate the business value of service level agreements (SLAs), formal maintenance plans and monitoring procedures against best practices for maintenance and fault procedures

1.4 Assign functional responsibilities to stakeholders according to the maintenance plan

1.5 Select and use appropriate network fault management tools and monitor and improve network performance

2. Manage and monitor structured troubleshooting strategies for complex enterprise networks

2.1 Implement structured network maintenance management processes and procedures in line with enterprise design plans and policies for ensuring high network reliability

2.2 Undertake risk assessment evaluation and rank threats for minimal impact

2.3 Develop and implement disaster recovery strategies for reliable contingencies and business continuity in a complex routing environment

2.4 Measure and analyse performance against an agreed baseline

3. Conduct structured network

troubleshooting strategies

3.1 Analyse and troubleshoot layer 2 and 3 switch configuration to ensure the availability and resilience of a switched environment

3.2 Implement effective control of broadcast and multicast traffic in a switched environment

3.3 Analyse and troubleshoot scalable network layer connectivity with routing data structures and routing functions

3.4 Analyse and troubleshoot enterprise intra and internetwork routing protocols, architectures and processes

3.5 Analyse and troubleshoot route redistribution operations in inter-autonomous system routing architectures and processes

3.6 Test and manage internet protocol version 6 (IPv6) and version 4 (IPv4) addressing schema and verify internal and external internet protocol (IP) address translation standards

3.7 Analyse and troubleshoot communication filtering techniques, automated address allocation systems and IPv6 operational issues in the context of enterprise routing protocols

3.8 Analyse and troubleshoot wireless network configuration issues

3.9 Analyse and resolve network performance issues in an integrated voice or video network

Skill 

Performance Criteria 

Description 

Reading

1.3, 1.4, 2.1

• Identifies, analyses and evaluates complex text to determine all technical, regulatory and business requirements

Writing

1.1, 2.2, 2.3

• Develops a broad range of operational material for a specific audience, using clear and detailed language to convey explicit information, requirements and recommendations

Oral Communication

1.4

• Initiates and contributes to a range of complex conversations about technical concepts and issues relevant to personnel, responding, clarifying, explaining and expanding on information as required

Numeracy

1.2, 1.3, 2.4

• Interprets numerical data when testing plans for advanced network solutions, including taking measurements to evaluate performance and interoperability of network

Navigate the world of work

2.1

• Recognises protocols and policies that must be respected and maintained

Get the work done

1.1, 1.3-1.5, 2.1-2.4, 3.1-3.9

• Recognises the critical importance of clarifying, focussing and aligning goals and expectations, and may use the process to build ownership of and broad commitment to achieving outcomes
• Demonstrates a sophisticated understanding of principles, concepts, language and practices associated with the digital world and uses these to troubleshoot and understand the uses and potential of new technology
• Is acutely aware of the importance of understanding, monitoring and controlling access to digitally stored and transmitted information
• When dealing with complex issues, may use intuition to identify the general problem area, switching to analytical processes to generate possible solutions, depending on differing operational contingencies, risk situations and environments

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTNWK613 Develop plans to manage structured troubleshooting process of enterprise networks

ICANWK613A Develop plans to manage structured troubleshooting process of enterprise networks

Updated to meet Standards for Training Packages.

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.