Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Prepare to monitor and troubleshoot virtual computing environment

1.1 Determine environment optimal performance requirements

1.2 Determine, list and categorise required resources according to organisational requirements

1.3 Identify virtual environment’s critical activity level and assign resources

1.4 Review system’s logs and alerts and facilitate virtual environment tuning

1.5 Develop and document virtual environment performance monitoring plan according to organisational requirements

2. Manage virtual environment performance

2.1 Monitor and diagnose memory central processing unit (CPU) and distributed power management performance

2.2 Review storage and cluster performance and maximise operational efficiency

2.3 Monitor tasks, events, alarms and network activity and make optimal operation adjustments

3. Analyse and troubleshoot virtual environments

3.1 Review and identify performance issues in virtual machine capacity, application, storage, input and output (I/O) performance

3.2 Resolve identified performance issues according to organisational requirements and technical specifications

3.3 Test, analyse and troubleshoot identified virtual network performance issues

3.4 Analyse high availability and troubleshoot identified performance

3.5 Consult with the virtualisation software vendors to provide solutions, where required

4. Diagnose virtual environment faults and provide solutions

4.1 Use virtualisation client and server management software tools and diagnose virtual environment problems

4.2 Install and configure external virtualisation management tools and diagnose virtual environment problems

4.3 Identify and resolve alerts and system logged errors

4.4 Document solution outcomes and submit to required personnel

4.5 Seek and respond to feedback from required personnel

S KILL 

DESCRIPTION 

Learning

• Investigates new and innovative ideas, as a means to continuously improve work practices and processes, through consultation, formal and analytical thinking

Oral communication

• Use listening and questioning techniques for seeking and responding to feedback

Reading

• Critically analyses documentation from a variety of sources and records and consolidates information, to determine requirements

Writing

• Writes, edits and proofreads documents to confirm clarity of meaning and accuracy and the consistency of information

Planning and organising

• Accepts responsibility for planning and sequencing complex tasks and workload, negotiating key aspects with others, taking into account capabilities, efficiencies and effectiveness
• Monitors the progress of plans and schedules and reviews and changes them, to meet new demands and priorities

Problem solving

• Applies systematic and analytical decision- making processes for complex and non-routine situations

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 6.0.