Unit of competency details

ICTNPL603 - Undertake network performance analysis (Release 1)


Usage recommendation:
The Deleted usage recommendation was implemented on 13 June 2017 to describe training components that have no replacement. Enrolments in training components and statements of attainment or qualifications issued before 13 June 2017 are valid. For any components marked as deleted after 13 June 2017, the applicable transition/teach-out periods apply. For specific questions regarding the enrolment, delivery or issuance of a statement of attainment/qualification, please contact your training regulator.
DeletedDeleted from ICT Information and Communications Technology18/Jan/2021
Supersedes and is equivalent to ICTNPL6046A - Undertake network performance analysisUpdated to meet standards for Training Packages13/Jan/2016

ReleaseRelease date
1 1 (this release) 14/Jan/2016


SchemeCodeClassification value
ASCED Module/Unit of Competency Field of Education Identifier 031307 Communications Technologies  

Classification history

SchemeCodeClassification valueStart dateEnd date
ASCED Module/Unit of Competency Field of Education Identifier 031307 Communications Technologies  24/Jun/2016 
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Unit of competency

Modification History



Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.


This unit describes the skills and knowledge required to undertake and manage monitoring, analysis and improvement of network performance, and involves analysing problems and organising repairs as well as coordinating software and hardware upgrades.

It applies to individuals with a high level of specialist technical skills and knowledge in optical telecommunications and IT networks using internet protocol (IP) systems.

No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit Sector

Telecommunications – Network planning

Elements and Performance Criteria


Performance Criteria 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Analyse network performance to determine service levels

1.1 Establish network type and quality of service (QoS) standard levels required, in conjunction with equipment suppliers and customer opinion, to determine the benchmark for network performance standards

1.2 Analyse trend analysis data and statistical data to assess level and type of network degradation

1.3 Conduct performance tests according to established performance checklist to systematically evaluate QoS levels using appropriate performance analysis tools

1.4 Analyse test results and determine QoS levels and network problems

1.5 Establish restoration times in the event of service breakdown

1.6 Determine, organise and allocate resources necessary to monitor service levels

2. Monitor integrity of the network

2.1 Monitor alarm panels and verify message retrieval system on an ongoing basis to maintain network integrity

2.2 Undertake real time analysis of data from all sources to determine network health

3. Manage delivery of quality service

3.1 Conduct monitoring activities to maintain QoS levels and network integrity

3.2 Analyse trouble reports and performance data including customer feedback on a regular basis as an indicator of network performance

3.3 Analyse drive test data as an input to performance and optimise the network to improve network level of service

4. Analyse problems and organise repair

4.1 Analyse performance results regularly and initiate investigations when performance levels are below specified standards and recommend network changes

4.2 Analyse causes of problems by testing specific network components

4.3 Isolate problems where possible and escalate repair according to enterprise policy

4.4 Undertake evaluation testing after repair to ensure the problem has been rectified

5. Coordinate upgrade of software and hardware

5.1 Develop strategies to affect changes according to recommendations and produce a plan to coordinate activities

5.2 Produce a cost estimate of proposed change and submit a cost-benefit study for approval

5.3 Confirm shortcomings in hardware and software and negotiate with planners for network modifications

5.4 Evaluate modifications to ensure network compatibility and use of appropriate protocols providing QoS in the network

5.5 Produce a plan for software and hardware changes to be initiated with minimum network downtime and customer impact

5.6 Undertake tests following upgrade to ensure the level of performance planned as a result of the upgrade has been achieved

5.7 Produce documentation including configuration details and tests results and submit to network planner

Foundation Skills

This section describes language, literacy, numeracy and employment skills incorporated in the performance criteria that are required for competent performance.


Performance Criteria 



1.1-1.3, 1.6, 2.2, 3.1-3.3, 4.1

  • Analyses and evaluates complex written and numerical text in specialised documentation to determine key information and specific requirements
  • Evaluates complex text to determine a plan to meet current and future needs


1.1, 1.6, 4.1, 5.1-5.3, 5.5, 5.7

  • Develops complex material for a specific audience using clear and detailed language and visuals while employing expected forms and conventions
  • Prepares reports which incorporate evaluation of information, recommendations and specialised and cohesive language

Oral Communication

1.1, 1.6, 3.2, 4.1, 5.3

  • Elicits views and opinions of others and obtains information by listening and questioning


1.2-1.5, 2.2, 3.2, 4.1, 5.2

  • Interprets numerical information and applies appropriate mathematical formulas to calculate different future possibilities
  • Analyses data to measure present and predicted usage and assess different scenarios

Navigate the world of work

1.3, 4.3

  • Develops and implements strategies that ensure organisational policies, procedures and regulatory requirements are being met
  • Ensures knowledge of legislative requirements and products is kept up-to-date to provide accurate information

Interact with others

1.1, 1.6, 3.2, 4.1, 5.3, 5.7

  • Selects, implements and manipulates communications systems, processes and practices for maximum impact
  • Uses a variety of relevant communication tools and strategies in building and maintaining effective working relationships
  • Influences and fosters a collaborative culture facilitating a sense of commitment and workplace cohesion

Get the work done

1.1-1.6, 2.1, 2.2, 3.1-3.3, 4.1-4.4, 5.1, 5.3, 5.4, 5.6

  • Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands
  • Gathers and analyses data and seeks feedback to improve plans and processes
  • Makes high-impact decisions in a complex and diverse environment, using input from a range of sources
  • Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques experience and knowledge to focus in on the root cause
  • Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes

Unit Mapping Information

Code and title  

current version 

Code and title 

previous version 


Equivalence status 

ICTNPL603 Undertake network performance analysis

ICTNPL6046A Undertake network performance analysis

Updated to meet standards for Training Packages

Equivalent unit


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2


Assessment requirements

Modification History



Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

Performance Evidence

Evidence of ability to:

  • interpret current network performance data accurately
  • monitor integrity of the network
  • manage delivery of quality service efficiently
  • conduct accurate performance tests using appropriate performance analysis tools
  • analyse problems and organise repair applying escalation procedures, if required, within service assurance guidelines
  • coordinate upgrade of software and hardware efficiently.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

  • explain the process for cost estimation
  • outline the following aspects of customer interaction:
  • customer policies
  • expectancies
  • service level agreements
  • explain the following features of the network:
  • alarms
  • compatibility and interoperability
  • operations
  • performance analysis methodologies
  • performance analysis tools
  • performance tests
  • planning and design principles
  • explain protocols providing QoS
  • describe QoS standard levels
  • describe software and hardware upgrades
  • outline the following technologies and architectures:
  • switching network
  • transmission network
  • describe technologies for the customer network.

Assessment Conditions

Gather evidence to demonstrate consistent performance in conditions that are safe and replicate the workplace. Noise levels, production flow, interruptions and time variances must be typical of those experienced in the Telecommunications – Network Planning field of work and include access to:

  • a site where network performance analysis may be conducted
  • data from organisations involved in planning initiatives
  • a range of current software
  • relevant regulations
  • specifications that impact service measures
  • forecasting activities.

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.


Companion Volume implementation guides are found in VETNet - https://vetnet.gov.au/Pages/TrainingDocs.aspx?q=a53af4e4-b400-484e-b778-71c9e9d6aff2