Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.

Element 

Performance Criteria 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Gather forecast intelligence

1.1. Access market intelligence for information on customer demand on the network and likely growth in network use

1.2 Obtain demand data to assess potential network traffic quantity and flow

1.3 Access information relating to new and emerging technologies, facilities and features, and their specific applications to evaluate market trends in new technology implementation

1.4 Obtain data from network analysis to determine the state of the existing network using customer complaint reports and network fault incidence rate

2. Produce forecast service demand information

2.1 Analyse and process all collated data and prepare to the format required for forecasting activity

2.2 Select and configure a suitable software forecasting tool to process collated data

2.3 Evaluate collated data to generate forecasts of service demand using information in reference to new developments

2.4 Compile forecast figures and report according to enterprise policy

3. Review forecasts and update systems records

3.1 Review forecasts according to enterprise policy

3.2 Ensure forecasts consider new developments in the area and technological changes where appropriate

3.3 Maintain updated systems records with information received from each installation amendment activity

Skill  

Performance Criteria 

Description 

Reading

1.1-1.4, 2.1, 2.4, 3.1, 3.2

• Analyses and evaluates complex written and numerical text in specialised documentation to determine key information and specific requirements
• Evaluates complex text to determine legislative, regulatory and project requirements and their potential impact on the project

Writing

2.4, 3.3

• Develops complex material for a specific audience using clear, detailed language and visuals while employing expected forms and conventions
• Prepares reports which incorporate evaluation of information, and specialised and cohesive language

Oral Communication

1.1, 1.3

• Elicits views and opinions of others and obtains information by listening and questioning

Numeracy

1.4, 2.1-2.4, 3.3

• Interprets numerical information and applies appropriate mathematical formulas to calculate different future possibilities
• Analyses data to measure present and predicted usage and assess different scenarios

Navigate the world of work

2.4, 3.1

• Monitors and reviews organisation’s policies, procedures and adherence to legislative requirements to implement and manage change

Get the work done

1.1-1.4, 2.1-2.3, 3.2

• Plans strategic priorities and outcomes within a flexible, efficient and effective context in a diverse environment exposed to competing demands
• Gathers and analyses data and seeks feedback to improve plans and processes
• Addresses complex problems involving multiple variables, using formal analytical, lateral thinking techniques experience and knowledge to focus in on the root cause
• Uses digital technologies to manage business operations and actively investigates new technologies for strategic and operational purposes

Code and title  

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTNPL602 Forecast service demand

ICTNPL6030A Forecast service demand

Updated to meet standards for Training Packages

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 2.0.