Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.

ELEMENT 

PERFORMANCE CRITERIA 

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Facilitate the elicitation of stakeholder business requirements for enhancements

1.1 Review the business requirements documentation, and ensure that it is complete and according to enterprise standards

1.2 Ensure that the proposed project benefits align with strategic directions

1.3 Determine the scope, complexity, deliverables, and time lines of the business process enhancements to be undertaken

2. Prioritise the enhancements that add value to business operations

2.1 Research the business operations necessary to analyse the business domain

2.2 Negotiate the requirements definition with stakeholders

2.3 Develop a process for addressing change requests in a dynamic environment

3. Provide the interface between technical and business stakeholders

3.1 Facilitate the selection of a modelling tool for a business system

3.2 Facilitate the selection of information-gathering tools

3.3 Ensure that the requirements-analysis content addresses the project objectives

3.4 Participate in the development of a technical specification

Skill 

Performance Criteria 

Description 

Reading

1.1, 1.2, 1.3, 3.1, 3.2, 3.3, 3.4

• Identifies, analyses and evaluates complex textual information, to obtain information relevant to enterprise resource planning and management

Writing

2.3, 3.4

• Integrates information and ideas from a number of sources, utilising appropriate ICT modelling tools, specialised and cohesive language, and document structures, to meet the varied requirements of the enterprise and stakeholders

Oral Communication

1.1, 1.2, 1.3, 2.1, 2.2, 3.1, 3.2, 3.3, 3.4

• Elicits the view and opinions of others, and obtains information by listening and questioning
• Participates in a verbal exchange of ideas/solutions, and uses detailed and clear language, to clarify and present information, according to the requirements and audience
• Articulates requirements and strategies clearly, using the appropriate tone, style, body language, and reflective responses, to build business relationships

Numeracy

1.1, 1.2, 1.3, 3.4

• Uses a range of statistical and financial calculations and functions, to interpret and compile data relating to market analysis and budgetary requirements

Navigate the world of work

1.2

• Takes full responsibility for considering own role in terms of a contribution to the broader goals of the work environment

Get the work done

1.1, 1.2, 1.3, 2.1, 2.3, 3.1, 3.2, 3.4

• Develops flexible plans for complex, high-impact activities with strategic implications
• Takes responsibility for high-impact decisions in complex situations, involving many variables and constraints
• Keeps abreast of innovations and good practice beyond own context, borrowing, adapting, combining and redesigning for own purposes, or using as a provocation, to rethink current approaches
• Demonstrates a sophisticated understanding of the principles, concepts, language and practices associated with the digital world, and uses these to troubleshoot, and understands the uses and potential of new technologies

Code and title 

current version 

Code and title 

previous version 

Comments 

Equivalence status 

ICTICT809 Facilitate business analysis

ICAICT709A Facilitate business analysis

Updated to meet Standards for Training Packages.

Recoded and minor changes to Performance Criteria to meet AQF requirements

Equivalent unit

Release 

Comments 

Release 1

This version first released with ICT Information and Communications Technology Training Package Version 1.0.